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Mithali Jena

SME | Google NextGen AI | AI Data Quality & Trust & Safety | Open to Work 📍Hyderabad

Hyderabad

3+ years of work experience

Cognizant
Apr 20241 yr 11 mosFeb 2026

Hyderabad

Served as SME for Google NextGen AI project, validating high-risk and complex cases to ensure alignment with learning objectives and compliance standards. Provided actionable feedback to improve language understanding, contextual reasoning, and response accuracy. Defined quality standards, conducted root cause analysis, handled escalations, and mentored team members to reduce rework and improve output reliability.
Wipro
Nov 20212 yrs 2 mosDec 2023

Hyderabad

Conducted internal quality audits, analyzed trends, and implemented corrective actions. Delivered process training, ensured PII compliance on Google Publisher process, and consistently met quality and production targets under strict deadlines.

Education

Master's degree, Finance

Dr. B.R. Ambedkar Institute of Management and Technology

20202 yrs2022

Bachelor of Commerce, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

Chaitanya Degree College

20173 yrs2020

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Headline

SME | Google NextGen AI | AI Data Quality & Trust & Safety | Open to Work 📍Hyderabad

About

🎯 AI Quality & Subject Matter Expert | Google NextGen AI | Trust & Safety | QA Specialist With 4+ years of experience in AI training evaluation, quality assurance, and data validation, I specialize in ensuring high-accuracy AI outputs that meet compliance and learning objectives. Most recently, I served as a Subject Matter Expert for Google's NextGen AI project at Cognizant, where I validated complex, high-risk cases, mentored team members, and drove quality improvements through root cause analysis and corrective actions. Before that, at Wipro, I worked as a Quality Analyst on Google Publisher processes — conducting audits, ensuring PII compliance, delivering training, and consistently exceeding quality and productivity targets. What I bring to the table: ✅ AI Data Training & Validation ✅ Quality Audits & Process Compliance ✅ Team Mentoring & Leadership ✅ Root Cause Analysis & Escalation Handling ✅ Strong Documentation & Reporting Skills 📍 Based in Hyderabad, India | Open to opportunities in AI, QA, Trust & Safety, and Data Operations roles. 📩 Feel free to reach out: mithalirajput21@gmail.com

Location

Hyderabad

Work experience

Subject Matter Expert at Cognizant, Apr 2024 - Feb 2026 · 1 yr 11 mos, Hyderabad, Served as SME for Google NextGen AI project, validating high-risk and complex cases to ensure alignment with learning objectives and compliance standards. Provided actionable feedback to improve language understanding, contextual reasoning, and response accuracy. Defined quality standards, conducted root cause analysis, handled escalations, and mentored team members to reduce rework and improve output reliability.

Quality Analyst at Wipro, Nov 2021 - Dec 2023 · 2 yrs 2 mos, Hyderabad, Conducted internal quality audits, analyzed trends, and implemented corrective actions. Delivered process training, ensured PII compliance on Google Publisher process, and consistently met quality and production targets under strict deadlines.

Education

Master's degree, Finance, Dr. B.R. Ambedkar Institute of Management and Technology

Bachelor of Commerce, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, Chaitanya Degree College

Mithali Jena - Subject Matter Expert in Hyderabad | Tal