Mitali Zope profile photo 1 on Tal

Mitali Zope

ServiceNow Developer | ITSM | CSM | ITOM | Agentic AI | Scripting & Automation

Pune District

2+ years of work experience

Tech Mahindra
Sep 20241 yr 11 mosPresent

Pune District, Maharashtra, India

Configured ITSM, CSM, and ITOM modules in ServiceNow Configured Client Scripts, Business Rules, Script Includes, and Workflows to automate processes Built and customized Record Producers and Service Catalog items using Catalog Builder Implemented Advanced Work Assignment (AWA) to automate case routing Implemented Agentic AI and email integrations to automate notifications and inbound email processing Configured Discovery and Event Management using MID Servers to populate and maintain accurate CMDB data.

Education

Bachelor of Engineering - BE, Computer Engineering

K.K.Wagh Education Societys College of Engineering, Hirabai Haribai Vidyanagari, Panchavati, Nashik 422003

20204 yrs2024

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Headline

ServiceNow Developer | ITSM | CSM | ITOM | Agentic AI | Scripting & Automation

About

ServiceNow Developer with 1+ year of hands-on experience across ITSM, CSM, and ITOM. Skilled in scripting and automation, workflows, Service Catalog, AWA, email integrations, Discovery, Event Management, and Agentic AI. Focused on building efficient, scalable ServiceNow solutions that enhance service delivery and user experience.

Location

Pune District

Work experience

Associate Software Engineer at Tech Mahindra, Sep 2024 - Present · 1 yr 11 mos, Pune District, Maharashtra, India, Configured ITSM, CSM, and ITOM modules in ServiceNow Configured Client Scripts, Business Rules, Script Includes, and Workflows to automate processes Built and customized Record Producers and Service Catalog items using Catalog Builder Implemented Advanced Work Assignment (AWA) to automate case routing Implemented Agentic AI and email integrations to automate notifications and inbound email processing Configured Discovery and Event Management using MID Servers to populate and maintain accurate CMDB data.

Education

Bachelor of Engineering - BE, Computer Engineering, K.K.Wagh Education Societys College of Engineering, Hirabai Haribai Vidyanagari, Panchavati, Nashik 422003

Mitali Zope - Associate Software Engineer in Pune District | Tal