Headline

Program Management | Strategy | Ex-Razorpay | Ex-Unacademy | Ex-Internshala

About

Program & Strategy professional with 9 years of experience across fintech and edtech. I specialize in cross-functional initiatives, solving ambiguous problems, and creating structure where it doesn’t exist. I thrive at the intersection of program management, strategy, and operations — aligning diverse teams, driving execution, and enabling leaders to make better decisions. My career reflects a mix of startup agility and enterprise-scale impact, and I’m passionate about building programs that unlock growth and efficiency.

Location

Bengaluru

AI stack

antigravity

claude

codex

gemini

openai

Work experience

Program and Process Excellence at Freshworks, Jan 2026 - Present · 8 mos, Bengaluru, Karnataka, India

Program Manager at Razorpay, Oct 2024 - Nov 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India

Manager - Key Accounts at Razorpay, Jul 2023 - Nov 2024 · 1 yr 5 mos, On-site

Manager, Strategy (CEO's Office) at Unacademy, Sep 2021 - Jul 2023 · 1 yr 11 mos, Bengaluru, Karnataka, India

Senior Manager - Partner Relations and Customer Delight at Internshala, May 2017 - Aug 2021 · 4 yrs 4 mos, Gurgaon, India, >Stakeholder & Project Management Playing a pivotal role in revamping 6 e-learning content projects Co-ordinating content development for 7 fresh e-learning training partners Collaborating with 45 external partners, SMEs, and leading strategic initiatives to design & define project charter, milestones, & deliverables Leading the operations, content development, and delivery of 13 Internshala Training Contests Coordinating with cross-functional teams to garner support, product launches and ensuring smooth delivery of marketing campaigns such as Internshala Training Mega Contests and Referrals Contests Implementing new revenue-generating initiatives with external and internal stakeholders >Business Operations & Process Optimization Onboarding and structuring training support partners & teaching assistants for in-house trainings of Internshala. Tracking daily & monthly performance MIS to increase accountability by curating performance-based processes Developing departmental strategies through optimized hiring, efficient training, on-boarding plans, and high-intensity process involvement to boost employee engagement Rendering support to in-house content development projects by providing voice-over for trainings like - C/C++, Ethical Hacking, Machine Learning, Python, & Web Development >Business Development Identifying new partners, structuring & finalizing complex partnerships and agreements Supervising the relationships, contract renewals, client engagement and partner payments to ensure smooth business operations Procuring & supervising the in-house coordination for all Internshala training partners while generating 3x revenue growth annually for the same >Customer Relationship Management Leading the customer support team of ~6 members to maximize customer satisfaction Coordinating with the product & design team to create post and pre-enrollment customer support tools like - Training help center, user forum from scratch, & reducing query response time for users

Manager Operations at Internshala, Jun 2015 - May 2016 · 1 yr, Gurgaon, >Business Development Expanded the product portfolio by conducting market research and user engagement analysis Organised and launched 4 new workshops and 5 new trainings on Internshala's Online Workshop platform resulting in increase in user engagement by 20% Deployed Camtasia and Adode Premier to develop video content for workshops and training >Product Management & User Interaction Managed the content development to ensure timely delivery resulting in increment of product revenue by 30% Increased user interaction by utilizing SEO tools like Google Adwords, Google Analytics, and Google Trends Coordinated with product team, business partners, and customers to identify key requirements enhancing end user experience Supervised and managed the logistics, content, and delivery of Internshala Online Training on Robotics

Entrepreneurial Intern at Internshala, Aug 2014 - May 2015 · 10 mos, Gurugram, Haryana, India, Assisted in product marketing by understanding business promotion and achieved maximum conversions Coordinated content development for online trainings while learning engagement methodologies and SEO tools Coordinated with various business partners to implement product changes and enhancement Handled product support and assimilated various communication platforms insights to improve service quality

Education

Bachelor of Engineering (BE), Electronics and Communications Engineering, Chitkara University

mount carmel school