---
title: "Mercy Merlin SS - Customer Service Executive in Bengaluru | Tal"
description: "Meet Mercy Merlin SS, MBA Professional | Process Implementation | Research | Operations | Customer Relations | Project Management | Data Management | Stakeholder Management | Quality Assurance | MBA LBS based in Bengaluru. AI stack includes claude code, gemini, and notebooklm."
image: "https://tal.club/meet/mercy-merlin/share-image"
---

# Mercy Merlin SS on Tal

## Headline

MBA Professional \| Process Implementation \| Research \| Operations \| Customer Relations \| Project Management \| Data Management \| Stakeholder Management \| Quality Assurance \| MBA LBS

## About

•With about 2\.5 years of experience I have handled end\-to\-end lab setup, inventory, logistics, and operational workflows in clinical settings\. •Skilled in cross\-functional collaboration, team coordination, training alignment, and vendor management\. •Experienced in documentation, compliance reporting, and basic data\-driven process improvement\. •Currently pursuing an MBA in Advanced General Management from Liverpool Business School & IMT Ghaziabad\. •Passionate about building a career in healthcare management with a focus on operational excellence\. •Open to connect for roles in hospital operations, healthcare consulting, or clinical program support\.

## Location

Bengaluru

## AI stack

claude code

gemini

notebooklm

notion

openai

ChatGPT Images

## Work experience

Customer Service Executive at Premom Health India Pvt\. Ltd\., Jan 2026 \- Present · 10 mos, Bengaluru, Karnataka, India

Junior Laboratory Technician at Orange Health Labs, Oct 2023 \- Dec 2025 · 2 yrs 3 mos, Bengaluru, Karnataka, India, • Oversaw day\-to\-day lab operations, inventory management, and compliance documentation\. •Streamlined workflows through SOPs and stronger interdepartmental coordination\. •Managed lab relocation with zero service disruption, maintaining patient care continuity\. •Supervised and trained staff to foster a performance\-driven, compliant culture\. •Ensured timely reporting by facilitating doctor–patient–lab communication\.

Medical Laboratory Technician at Dr\. Aravind's IVF and Fertility Centre, Apr 2023 \- Oct 2023 · 7 mos, Bengaluru, Karnataka, India, •Supported lab setup and process design to align with organizational efficiency goals\. •Collaborated with clinical teams to ensure smooth patient flow and service delivery\. •Coordinated scheduling, records management, and internal meetings to improve workflows\. •Enhanced patient experience through counseling on health packages and multilingual support\. •Contributed to marketing and outreach activities, boosting visibility and engagement\.

Research Internship at CSIR India, Jan 2022 \- Jun 2022 · 6 mos, Chandigarh, India, Done my Research internship under the esteemed supervision of Dr\. Sandeep Sharma \(Professor, LPU\) and Dr\. Abhay Sachdev \(Scientist, CSIR\-CSIO\)\. The Project was about "DEVELOPMENT OF REDUCED GRAPHENE OXIDE BASED NANOCOMPOSITE FOR THE ANTIBACTERIAL APPLICATION" During my Project work, I was able to develop my ability to operate independently throughout the project by establishing all of the protocols and sop in accordance with the experiment needed to meet the project's requirements\. I have got a good chance to explore the scientific field by characterizing the nanocomposite under the supervision of my lab mentor, I was successfully able to learn Material Synthesize and its characterization\. Along with that, I was able to refine my prior knowledge and skills in microbiology\.

Internship Trainee at Deep Hospital \- India, Jan 2020 \- Mar 2020 · 3 mos, Ludhiana, Punjab, India, Worked as a full time intern under the supervision of senior lab technician, microbiologist and MD Pathologist\. Got trained in various serology, hematology and microbiology tests\. Additionally learned to run various semi\-automated and automated analyzers \. Learned sample collection and documentation as well as learned to maintenance of the lab records as well manage various lab procedures\.

## Education

Master of Business Administration \- MBA, Liverpool Business School

Master of Business Administration \- MBA, Institute of Management Technology, Ghaziabad

[View the original profile](https://tal.club/meet/mercy-merlin)

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