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Menaga M.

Senior Software Engineer | .NET Core | Angular | Azure | AI Chatbot Development | Prompt Engineering | API Integration

Chennai

8+ years of work experience

Accenture in India
Nov 20223 yrs 8 mosPresent

Chennai, Tamil Nadu, India

Accenture Solutions Pvt. Ltd
Jun 20215 yrs 1 moPresent

• Architected microservices-based REST APIs using .NET Core, C#, and SQL Server for a telecom client, decoupling 8+ monolithic modules and improving deployment speed by 30%. • Built responsive Angular 12+ UIs with RxJS and reactive forms, reducing front-end load time by 25% through lazy loading and optimized API consumption. • Engineered an AI-powered chatbot (GenWizard) using SOP-based knowledge automation to auto-resolve support tickets, cutting L2 ticket backlog by 40%. • Applied prompt engineering with GitHub Copilot (Codex extension) and GPT-4 to accelerate feature development, reducing boilerplate coding effort by 30% and improving developer productivity. • Integrated Claude and Azure OpenAI APIs to build intelligent document processing tools for ticket triage and KB article generation, processing 1,000+ incidents monthly. • Designed and implemented CI/CD pipelines in Azure DevOps with YAML, Docker, and rollback strategies, reducing manual deployment time by 50%. • Led L2 support automation across 40+ enterprise applications using Azure Functions, increasing incident resolution rate by 60%. • Containerized services with Docker for consistent cloud deployments on Azure, eliminating environment-specific failures across 3 release environments.
Accenture
Jun 20211 yr 6 mosNov 2022

Chennai, Tamil Nadu, India

Novac Technology Solutions Private Limited
Jun 20183 yrsMay 2021

Tnagar

Education

MNM

Bachelor of Engineering, Computational Science

MNM

20144 yrs2018

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Menaga M. on Tal

Headline

Senior Software Engineer | .NET Core | Angular | Azure | AI Chatbot Development | Prompt Engineering | API Integration

About

Experienced Software Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Technical Documentation, SQL Server Management Studio, ASP.NET, Soft Skills, and Research and Development (R&D). Strong engineering professional with a Bachelor of Engineering - BE focused in Computer Science from MNM jain engineering college.

Location

Chennai

Work experience

Custom Software Engineering Sr Analyst at Accenture in India, Nov 2022 - Present · 3 yrs 8 mos, Chennai, Tamil Nadu, India

Software Engineering Analyst at Accenture Solutions Pvt. Ltd, Jun 2021 - Present · 5 yrs 1 mo, • Architected microservices-based REST APIs using .NET Core, C#, and SQL Server for a telecom client, decoupling 8+ monolithic modules and improving deployment speed by 30%. • Built responsive Angular 12+ UIs with RxJS and reactive forms, reducing front-end load time by 25% through lazy loading and optimized API consumption. • Engineered an AI-powered chatbot (GenWizard) using SOP-based knowledge automation to auto-resolve support tickets, cutting L2 ticket backlog by 40%. • Applied prompt engineering with GitHub Copilot (Codex extension) and GPT-4 to accelerate feature development, reducing boilerplate coding effort by 30% and improving developer productivity. • Integrated Claude and Azure OpenAI APIs to build intelligent document processing tools for ticket triage and KB article generation, processing 1,000+ incidents monthly. • Designed and implemented CI/CD pipelines in Azure DevOps with YAML, Docker, and rollback strategies, reducing manual deployment time by 50%. • Led L2 support automation across 40+ enterprise applications using Azure Functions, increasing incident resolution rate by 60%. • Containerized services with Docker for consistent cloud deployments on Azure, eliminating environment-specific failures across 3 release environments.

Application Development Analyst at Accenture at Accenture, Jun 2021 - Nov 2022 · 1 yr 6 mos, Chennai, Tamil Nadu, India

Software Engineer at Novac Technology Solutions Private Limited, Jun 2018 - May 2021 · 3 yrs, Tnagar

Education

Bachelor of Engineering, Computational Science, MNM

Menaga M. - Custom Software Engineering Sr Analyst in Chennai | Tal