Architecting Scalable Cloud Solutions & Turning Data into Insights | Azure | SQL | Power BI | Python | MBA (Business Analytics)

Bengaluru

India


Bengaluru
Remote







BCA, Computer Science
Reva University
Master of Business Administration, Business Analytics
jain university
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Cloud Specialist at Dell Technologies, working at the intersection of technology, business requirements, and enterprise solution design. With a career spanning technical support, managed services, and cloud-focused roles, I’ve developed a strong understanding of enterprise technology environments and the challenges organizations face when adopting and scaling modern solutions. I enjoy taking complex technical and business requirements, breaking them down into clear problems, and translating them into scalable, practical solutions. My experience across enterprise platforms, cloud environments, troubleshooting, operational analytics, and customer-facing technical roles has shaped a solution-oriented approach grounded in both technical depth and business impact. My areas of interest include Cloud Architecture, Enterprise Infrastructure, AI, Emerging Technologies, Data Analytics, and Digital Transformation. I also bring hands-on experience with SQL, Python, Power BI, Microsoft Azure, and enterprise platforms.
Bengaluru
claude
gemini
notion
openai
claudecode
Blackbox AI
Cloud Specialist at Dell Technologies, Jul 2026 - Present · 4 mos, Bengaluru, Designing and delivering scalable cloud solutions aligned with enterprise architecture, performance, and business requirements. Partnering with technical and business stakeholders across cloud and enterprise platforms to translate complex requirements into practical, production-ready solutions.
Senior Technician at Dell Technologies, Jan 2026 - Jul 2026 · 7 mos, India, Overseeing the analysis and resolution of advanced technical concerns across enterprise systems, ensuring adherence to operational standards and service frameworks. My responsibilities include managing escalations, coordinating with internal stakeholders, and maintaining service continuity while providing strategic technical guidance to support organizational objectives and overall infrastructure reliability. Worked with Salesforce, Genesys, Azure Portal and Microsoft 365 Admin for enterprise account management. Monitored SLA metrics and service performances. Identified recurring operational patterns.
Technical Support Technician at Dell Technologies, Jul 2024 - Jan 2026 · 1 yr 7 mos, Provided enterprise-level support for Microsoft 365 accounts within managed service environments. Worked across enterprise platforms including Salesforce, Genesys, Azure Company Portal, and Microsoft Admin Cloud. Monitored operational performance metrics and analyzed service data to identify patterns and trends. Supported reporting processes and operational data analysis for enterprise environments. Managed high-volume technical cases across North America consumer segment. Identified recurring issue patterns and contributed to operational workflow improvements.
Technical Support Engineer at HP, Nov 2023 - May 2024 · 7 mos, Bengaluru, Delivered comprehensive technical support and hardware diagnostics to ensure optimal system performance and high customer satisfaction. Resolved an average of 50+ technical cases per week, maintaining a 95%+ customer satisfaction rate. Provided expert troubleshooting and resolution for computer hardware and system-level issues. Collaborated with engineering teams to implement corrective actions and enhance product reliability. Ensured timely escalation management and efficient case documentation to improve service turnaround.
Content Developer at Techycircle, Jan 2021 - May 2021 · 5 mos, Remote, Developed engaging content for blogs, social media, and newsletters, aligning with brand voice and style. Conducted industry research to ensure accuracy and relevance. Applied SEO principles to improve visibility and rankings. Monitored and analyzed performance using Google Analytics to optimize future content strategies.
BCA, Computer Science, Reva University
Master of Business Administration, Business Analytics, jain university