Deputy Manager at Axis Bank | Ex–AU Small Finance Bank | IDFC First Bank | Tech Mahindra

Navi Mumbai, Maharashtra, India

India

Juinagar

India

Bachelor of Commerce - BCom, Banking and Financial Support Services
Elphinstone college
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With 7 years of experience in the BFSI sector, I have worked with leading brands and fast-growing startups, gaining strong exposure across sales, strategy, training, compliance, relationship management, and business solutions. My focus has been on building customer trust, driving cross-sell and upsell opportunities, and ensuring service excellence through consistent engagement. I bring hands-on expertise in both banking and insurance, having independently managed portfolios and delivered on challenging sales and service goals. Recognized for strong stakeholder engagement and problem-solving skills, I thrive in dynamic environments and constantly look for new, impactful ways to deliver value and achieve results.
Mumbai
Deputy Manager at Axis Bank, Nov 2023 - Present · 2 yrs 7 mos, Navi Mumbai, Maharashtra, India, Managed client portfolios with focus on account management and retention • Conducted financial analysis to support customer decisions and business goals • Delivered high standards of service, ensuring consistent customer satisfaction • Applied CRM systems to enhance relationship management and engagement
Assistant Manager at AU SMALL FINANCE BANK, Nov 2021 - Oct 2023 · 2 yrs, India, Enhanced customer satisfaction by providing timely and effective financial solutions • Applied financial analysis to support client decision-making and portfolio growth • Strengthened client relationships through consistent engagement and trust-building • Managed portfolios to align with customer goals and long-term financial planning
Consultant of IDFC First bank at HGS, Aug 2020 - Nov 2021 · 1 yr 4 mos, Juinagar, • Customer Engagement – Building strong customer relationships through communication and service. • Customer Retention – Retaining customers by ensuring value and loyalty. • Customer Satisfaction – Meeting expectations with quality service and support.
Travel Consultant at Tech Mahindra, Dec 2019 - Jul 2020 · 8 mos, India
Bachelor of Commerce - BCom, Banking and Financial Support Services, Elphinstone college