Headline

Inside Account Manager | B2B | IT & Infrastructure Solutions | Full-Cycle Sales: Outbound, Discovery, Demos & Closures

About

An Account Manager (New Business) focused on helping SMB and Mid-Market organizations across North America gain visibility, reliability, and control over their IT infrastructure. In my current role, I work with network, IT operations, and infrastructure teams, owning the full sales cycle, from outbound prospecting and discovery to solution mapping, quoting, and deal closure. I specialize in translating technical challenges into clear business outcomes that resonate with both technical and non-technical stakeholders. What I do best: • Build and qualify a consistent sales pipeline across SMB and Mid-Market accounts • Lead structured discovery conversations with IT and network teams • Deliver use-case driven demos focused on monitoring, performance, and reliability • Align solutions to real-world operational pain points like downtime, visibility gaps, and scalability My strength lies in combining: ✔️ Strong discovery and qualification skills ✔️ Clear, outcome-focused communication ✔️ Comfort selling technical products to IT buyers ✔️ Consistent follow-through to move deals forward I thrive in roles that require ownership, technical curiosity, and disciplined execution. Let’s connect. 🙂

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Microsoft Copilot

Work experience

Inside Account Manager (New Business) at Progress, Mar 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Progress (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our softwares enables our customers to develop, deploy, and manage responsible AI-powered applications and digital experiences with agility and ease. Driving new business acquisition through inbound and outbound leads and lead generation for Progress Software’s Infrastructure solutions, including WhatsUp Gold, Kemp, Chef, and Flowmon. Managing a portfolio of existing accounts, building strong relationships with key stakeholders, and ensuring seamless renewals. 🔹 Pipeline & Forecasting – Maintaining a strong pipeline to meet and exceed revenue goals. 🔹 New Business & Expansion – Identifying upsell and cross-sell opportunities to maximize revenue growth. 🔹 Account Management – Strategically engaging with customers to understand their needs, enhance adoption, and drive long-term value. 🔹 Collaboration & Insights – Partnering with internal teams and Channel Partners to enhance customer experience and provide feedback on product use cases.

Business Development and Account Executive at OneOrigin, Jun 2023 - Mar 2025 · 1 yr 10 mos, Driving growth for OneOrigin’s AI-powered SaaS solutions by helping higher education institutions in the U.S. streamline their transcript processing operations. • Managing the full sales cycle, from prospecting and lead qualification (outbound & inbound) to deal closure, including direct sales and RFP/bidding processes. • Conducting discovery calls and product demonstrations tailored to the needs of university stakeholders such as Directors of Admissions, Registrars, and VPs of Enrollment. • Building and maintaining strong customer relationships through regular check-ins, ensuring seamless adoption and satisfaction. • Collaborating with cross-functional teams, including product, implementation, and customer success, to facilitate smooth onboarding and successful product deployment. • Utilizing data-driven insights to refine sales strategies, optimize outreach efforts, and drive revenue growth.

Business Development Specialist at OneOrigin, Jun 2023 - Jul 2024 · 1 yr 2 mos

Sales Engineer at Vyrian Inc, May 2022 - Jun 2023 · 1 yr 2 mos, Indore, Madhya Pradesh, India, · Dramatically reducing buying costs through savvy online procurement and strong vendor networking. · Supervising purchase order protocol — from issuing supplier POs to PO reconciliation. · Creating efficiency mechanisms for the purchasing department, successfully reducing cost through the utilization of vendor chat programs and easy-to-access online portals. · Helping customers in the obtainment of rare parts and hard to source electronic components · Delivering customer service excellence to internal / external clients bases. · Negotiating purchase prices, lowering costs across all aspects of business operations. · Providing insightful feedback to the finance department, alleviating discrepancies in A/R billing. · Managing back orders and out-of-stock items, liaising with the client in a timely manner. · Recalibrating delivery schedules for seamless flow and customer satisfaction.

Sales and Operations Manager at Supernova Surgicals, Dec 2020 - May 2022 · 1 yr 6 mos, Indore, Madhya Pradesh, India, -Resolved problems, improved Operations of Procurement with Vendors and provided exceptional sales plans. -Led projects and analysed data to identify opportunities for improvement. -Completed all paperwork, recognising any discrepancies and addressing then in a timely fashion.

Education

Bachelor of Engineering - BE, Mechanical Engineering, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

Diploma in Engineering, Mechanical Engineering, priyadarshini polytechnic nagpur