Mehboob Ansari profile photo 1 on Tal

Mehboob Ansari

Service Notice Period | Microsoft Teams Voice & Collaboration Engineer | Unified Communications | Teams Telephony | Enterprise Voice | Microsoft 365 | PSTN | E911 | Auto Attendants | Call Queues | PowerShell

Pune District

7+ years of work experience

Concentrix
Jan 20251 yr 5 mosPresent

Provided Tier 2 / Premier Support for Microsoft Teams collaboration and voice workloads supporting enterprise business operations. •Administered and supported Microsoft Teams environments including Teams, Channels, Meetings, Chat, Live Events, and collaboration services across enterprise tenants. •Configured and managed Microsoft Teams telephony solutions using Calling Plans, voice policies, PSTN connectivity, and enterprise voice configurations. •Implemented and supported Dynamic Emergency Calling (E911), including emergency addresses, network topology, subnets, and location-based routing. •Configured and maintained Auto Attendants and Call Queues, including call routing logic, business hours, holiday schedules, resource accounts, and nested call flows. •Managed end-to-end Teams voice user lifecycle including license assignment, number provisioning, voice routing policies, and telephony enablement. • Troubleshot complex Teams voice and PSTN issues including call failures, one-way audio, dropped calls, dial-in conferencing, and routing issues. •Utilised Microsoft Teams Admin Centre, and troubleshooting tools to identify root causes and improve call quality performance. •Supported Teams federation and guest access scenarios, resolving cross-tenant communication and external collaboration issues. •Implemented and supported Microsoft 365 governance and compliance controls including DLP, retention policies, eDiscovery, legal hold, and conditional access alignment. •Supported Exchange Online and Teams integration, troubleshooting mailbox, calendar synchronization, and Teams meeting functionality issues. •Owned Sev A and Sev B incidents as primary escalation engineer, leading incident triage, mitigation, service restoration, and Root Cause Analysis (RCA) activities within SLA timelines. •Participated in technical triage support and knowledge sharing activities to assist team members in resolving complex production issues.
Concentrix
Nov 20222 yrs 10 mosAug 2025

•Managed Microsoft Teams administration including Teams, Channels, Meetings, Chat, and Voice services. •Configured and supported Teams Calling Plans, Auto Attendants, Call Queues, and PSTN telephony solutions. •Troubleshot Teams voice issues including call failures, one-way audio, dropped calls, and conferencing issues. •Supported Dynamic Emergency Calling (E911) and location-based routing configurations. •Utilized Teams Admin Center and Call Analytics for troubleshooting and call quality improvements. •Supported Teams federation, guest access, and cross-tenant collaboration scenarios. •Automated administrative and reporting tasks using PowerShell.
Infosys BPM
Mar 20228 mosOct 2022

Pune District, Maharashtra, India

• Delivered Tier 1 IT support over phone and remote channels, supporting OS, O365 application, and access-related issues. • Managed high incident volumes using ServiceNow with accurate categorization, documentation, and SLA compliance. • Performed Active Directory user management including password resets, account unlocks, and group access. • Supported Citrix VDI environments, troubleshooting session, profile, and application access issues. • Ensured effective escalation to resolver teams with clear diagnostics and customer communication.
Core Integra Consulting Services Pvt. Ltd
Aug 20218 mosMar 2022

• Installed and configured enterprise hardware, Windows operating systems, and business applications. • Monitored system and network performance, availability, and incident trends. • Provided end-user IT support, software troubleshooting, and escalation coordination.
Arceus Infotech Pvt. Ltd.
May 20192 yrs 4 mosAug 2021

• Provided IT administration and application support across enterprise environments. • Managed LAN connectivity, IP configurations, and basic network troubleshooting. • Maintained servers, monitored uptime, and identified potential infrastructure risks.

Education

Savitribai Phule Pune University

BCA, Computer Application

Savitribai Phule Pune University

20154 yrs2019

Join Mehboob and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Mehboob Ansari on Tal

Headline

Service Notice Period | Microsoft Teams Voice & Collaboration Engineer | Unified Communications | Teams Telephony | Enterprise Voice | Microsoft 365 | PSTN | E911 | Auto Attendants | Call Queues | PowerShell

About

Concentrix has provided a platform for managing Microsoft escalations of MS Teams as an Escalation Engineer, building on prior experience as a Support Engineer. Contributions have centered on unified communications, Teams, and Session Initiation Protocol, ensuring seamless collaboration and resolution for technical challenges. Armed with a BCA from Ahmednagar Pune University, expertise in Microsoft Teams, SIP, and unified communications is reinforced by certifications such as M365 Teams Specialist and Cloud Academy credentials in data science and machine learning.

Location

Pune District

Work experience

Microsoft Teams Escalation Engineer at Concentrix, Jan 2025 - Present · 1 yr 5 mos, Provided Tier 2 / Premier Support for Microsoft Teams collaboration and voice workloads supporting enterprise business operations. •Administered and supported Microsoft Teams environments including Teams, Channels, Meetings, Chat, Live Events, and collaboration services across enterprise tenants. •Configured and managed Microsoft Teams telephony solutions using Calling Plans, voice policies, PSTN connectivity, and enterprise voice configurations. •Implemented and supported Dynamic Emergency Calling (E911), including emergency addresses, network topology, subnets, and location-based routing. •Configured and maintained Auto Attendants and Call Queues, including call routing logic, business hours, holiday schedules, resource accounts, and nested call flows. •Managed end-to-end Teams voice user lifecycle including license assignment, number provisioning, voice routing policies, and telephony enablement. • Troubleshot complex Teams voice and PSTN issues including call failures, one-way audio, dropped calls, dial-in conferencing, and routing issues. •Utilised Microsoft Teams Admin Centre, and troubleshooting tools to identify root causes and improve call quality performance. •Supported Teams federation and guest access scenarios, resolving cross-tenant communication and external collaboration issues. •Implemented and supported Microsoft 365 governance and compliance controls including DLP, retention policies, eDiscovery, legal hold, and conditional access alignment. •Supported Exchange Online and Teams integration, troubleshooting mailbox, calendar synchronization, and Teams meeting functionality issues. •Owned Sev A and Sev B incidents as primary escalation engineer, leading incident triage, mitigation, service restoration, and Root Cause Analysis (RCA) activities within SLA timelines. •Participated in technical triage support and knowledge sharing activities to assist team members in resolving complex production issues.

Microsoft Teams Engineer at Concentrix, Nov 2022 - Aug 2025 · 2 yrs 10 mos, •Managed Microsoft Teams administration including Teams, Channels, Meetings, Chat, and Voice services. •Configured and supported Teams Calling Plans, Auto Attendants, Call Queues, and PSTN telephony solutions. •Troubleshot Teams voice issues including call failures, one-way audio, dropped calls, and conferencing issues. •Supported Dynamic Emergency Calling (E911) and location-based routing configurations. •Utilized Teams Admin Center and Call Analytics for troubleshooting and call quality improvements. •Supported Teams federation, guest access, and cross-tenant collaboration scenarios. •Automated administrative and reporting tasks using PowerShell.

Senior Technical Process Executive at Infosys BPM, Mar 2022 - Oct 2022 · 8 mos, Pune District, Maharashtra, India, • Delivered Tier 1 IT support over phone and remote channels, supporting OS, O365 application, and access-related issues. • Managed high incident volumes using ServiceNow with accurate categorization, documentation, and SLA compliance. • Performed Active Directory user management including password resets, account unlocks, and group access. • Supported Citrix VDI environments, troubleshooting session, profile, and application access issues. • Ensured effective escalation to resolver teams with clear diagnostics and customer communication.

Operations Executive at Core Integra Consulting Services Pvt. Ltd, Aug 2021 - Mar 2022 · 8 mos, • Installed and configured enterprise hardware, Windows operating systems, and business applications. • Monitored system and network performance, availability, and incident trends. • Provided end-user IT support, software troubleshooting, and escalation coordination.

Information Technology Administrator at Arceus Infotech Pvt. Ltd., May 2019 - Aug 2021 · 2 yrs 4 mos, • Provided IT administration and application support across enterprise environments. • Managed LAN connectivity, IP configurations, and basic network troubleshooting. • Maintained servers, monitored uptime, and identified potential infrastructure risks.

Education

BCA, Computer Application, Savitribai Phule Pune University