Senior Analyst || Subject Matter Expert || Customer Success || Trainer || B2B & B2C
Bachelor of Arts - BA, Sociology
Panjab university
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Self-driven professional with 4+ years of experience in handling B2B/B2C customers, technical troubleshooting, customer service, and issue resolution. Skilled in communication, agent and customer handling, operations management, maintaining KPI/KRA’s and Microsoft Office (Excel, PowerPoint, Word, Teams, and SharePoint). Recognised with multiple awards, including Employee of the Year (FY2024 & FY2025).
Chandigarh
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Bachelor of Arts - BA, Sociology, Panjab university