Headline

Customer Success & Operations Professional | Technical Support | AWS | Linux | SQL | Customer Onboarding | SaaS Support | Project Coordination

About

Customer Success and Operations Professional with 2+ years of experience in customer onboarding, SaaS support, technical troubleshooting, and operational workflows. Experienced in helping customers successfully adopt products, resolve platform-related issues, and achieve their business goals through effective support and communication. In my current role, I work closely with customers to support onboarding, platform setup, account management, integrations, and issue resolution. I have experience troubleshooting system behavior, investigating operational challenges, maintaining documentation, and collaborating with internal teams to improve customer experience and operational efficiency. My technical background includes working with Linux, AWS fundamentals, SQL basics, SaaS platforms, Jira, Zendesk, CRM systems, and ticketing tools. I have also completed hands-on training in Cloud, DevOps, Docker, Kubernetes, CI/CD, and infrastructure fundamentals, strengthening my analytical and problem-solving capabilities. I am passionate about Customer Success, Operations, Technical Support, Project Coordination, and Process Improvement. I enjoy solving complex problems, learning new technologies, and contributing to environments where customer experience and operational excellence drive business growth. Core Skills: Customer Success • Technical Support • Operations Support • Customer Onboarding • SaaS Platforms • Troubleshooting • AWS • Linux • SQL • Jira • Zendesk • CRM • Documentation • Process Improvement • Cross-Functional Collaboration • Project Coordination

Location

Bengaluru

Work experience

Customer Support Specialist at Cyan Developing corporation, Aug 2023 - Present · 2 yrs 11 mos, Canada, At Cyan Developing Corporation, I played a pivotal role as a Customer Support Engineer, where I was responsible for onboarding clients eager to launch their products. My focus was on ensuring a seamless experience for users, addressing their inquiries, and providing tailored support. This role allowed me to refine my communication skills and deepen my understanding of customer needs in a dynamic environment.

Customer Success Manager at Cyan Developing corporation, Jul 2023 - May 2026 · 2 yrs 11 mos, ●​ Onboarded new users by guiding them through platform setup and store integrations with Amazon and Etsy ●​ Provided technical and operational support for seller onboarding, account setup, catalog management, and platform integrations ●​ Troubleshot platform, integration, and system-related issues by analyzing dashboards, error messages, and system behavior ●​ Investigated data upload failures, backend configuration issues, and workflow disruptions using structured problem-solving approaches ●​ Collaborated with cross-functional teams to resolve escalated issues and improve operational workflows and user experience ●​ Monitored system alerts, performance metrics, and compliance-related issues to proactively identify and prevent failures ●​ Assisted users in resolving integration and synchronization issues to ensure smooth platform functionality and customer satisfaction ●​ Delivered high-quality voice and email support while maintaining strong customer experience and operational efficiency

Computer Programmer at Matrid Technologies, Jan 2021 - Aug 2021 · 8 mos, Chandigarh, India

Education

B.tech, Computer Science, Lovely Professional University

10+2, Honey capt. B.S pathania memorial public high school