Headline

Social Affiliate - Les Clef d’Or India || Implementations / Integration Specialist Operations Enablement , Management & Support @ ITC Infotech | Ex : Marriott - Starwood - Oberoi.

About

With a foundation built on hospitality excellence and a passion for operational precision, I bring a unique blend of service ethos and tech-driven enablement to every role I undertake. My journey spans iconic brands like Marriott, Starwood, and Oberoi, where I honed my understanding of luxury, guest experience, and team synergy. Today, at ITC Infotech, I specialize in driving seamless implementations and integrations that empower operations and elevate support systems. As a proud Social Affiliate of Les Clefs d’Or India, I remain deeply connected to the spirit of concierge service—where empathy, elegance, and efficiency converge. I thrive at the intersection of tradition and transformation, blending legacy hospitality values with modern operational strategy. Let’s connect if you believe in thoughtful collaboration, purposeful innovation, and the art of making systems—and experiences—work beautifully.

Location

Bengaluru

Work experience

Associate Consultant at ITC Infotech, Jul 2025 - Present · 1 yr 1 mo, Kolkata, West Bengal, India, Opera - Delphi Cloud Integration

Integration Specialist at ITC Infotech, Jan 2023 - Sep 2025 · 2 yrs 9 mos, Working on Delphi - Opera Integration. Along with Connectivity test and pre and post consultation and training calls with the hotels

Hypercare Lead - Symphony at ITC Infotech, Sep 2022 - Jan 2023 · 5 mos, Service Desk & Incident Management Customer Success & Relationship Knowledge Management People Management Quality Checks & Controls Business Support & Operations

Concierge Executive at The Westin Pune Koregaon Park - India, Nov 2016 - May 2021 · 4 yrs 7 mos, Pune, Maharashtra, India, Member of Les Cles D’or o Day to day work of Concierge o Maintain Weekly Planner Report & Achieve Revenue Target o Acting Duty Manager. o Provided each guest with list of Hotel's upcoming activities and events upon check-in to enhance stays. o Provide information about local features such as shopping,dining, nightlife, and recreational destinations o Make travel arrangementsfor sightseeing and othertours. o Spearheading Front Desk Trainings for GSA. o Room Assignment and Follow Up as per guestpreference. o Group & conference coordinator for Front Office department

Front Office Supervisor at Trident Hotels, Feb 2016 - Jul 2016 · 6 mos, Mumbai Area, India, o Handling Business Centre of the hotel. o Responsible for training new team members for guest services. o Maintain Weekly Planner Report & Achieve Revenue Target o Handling guest request and complaints

Front Office Assistant at Trident Hotels, Jun 2013 - Jan 2016 · 2 yrs 8 mos, Mumbai Area, India, o Lobby PR with Guests and receive Feedback o Handling of reservations

Education

Bsc, Hotel, Motel, and Restaurant Management, Insitute of Hotel Management

Methodist School Dankuni