Senior QA Lead | AI-Driven Testing | SFCC Ecommerce QA | Web & Mobile| POS, Payments & Loyalty Systems | Manhattan Active Omni | OMS & Order Fulfillment | API & Integration |AEP| SAP | Automation| Google & Data Analytics


Bengaluru

India
Bengaluru Area, India






Bachelor's degree, Computer Science
BLDEAs College of Engg. & Technology, BIJAPUR
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Download Tal BossSenior QA Lead | AI-Driven Testing | SFCC Ecommerce QA | Web & Mobile| POS, Payments & Loyalty Systems | Manhattan Active Omni | OMS & Order Fulfillment | API & Integration |AEP| SAP | Automation| Google & Data Analytics
Quality Assurance Lead with 13+ years of experience in Web, Mobile, Ecommerce, POS, Loyalty, Payments, and Retail Domain testing. Experienced in Manual Testing, Automation Testing, API Testing, Selenium WebDriver, Postman, SOAP UI, Swagger, SAP Hybris, Adobe Experience Platform (AEP), Order Management, Inventory Management, and Production Support. Experienced in SDLC, STLC, Test Planning, Defect Lifecycle Management, and Agile Scrum methodologies. Strong expertise in POS Testing, Payment Gateway Testing, Android/iOS Testing, UAT, Regression Testing, Integration Testing, Functional Testing, and Agile Scrum methodologies. Experienced in tools such as JIRA, QTest, SharePoint, MicroStrategy, and AI-powered ROVO. Experienced in leveraging AI-powered tools for test management, defect analysis, and QA productivity improvement. Familiar with AI-assisted testing approaches, intelligent defect tracking, and automation optimization. Solution expertise: Tokheim, DN,S&B solution(POS solution) SAP Hybris - CRM Adyen ,AURUS, PayPal , Klarna, Fiserv , SVS (Gift Cards) - Payment service provider , Payment Settlements Kobie-- Loyalty services SFCC - Salesforce AEP LambdaTest , Browserstack for device specific testing Competencies: Retail Ecommerce, API testing, Adyen PSP, Android/IOS testing, Sap Hybris testing, Reconciliation, Manual Testing-AI powered, Component Testing, Integration testing, UAT, Production Testing, POS Testing.
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Senior Quality Assurance Lead at Everest Technologies, Inc, Jul 2023 - Present · 3 yrs 4 mos, Defined and drove end-to-end QA strategy and test plans for 40+ web and mobile releases, achieving a 35% reduction in production defects across major retail brand portfolios. Managed and mentored a team of 8 QA engineers, running sprint planning sessions and aligning test coverage with business-risk priorities in an Agile/Scrum environment. Designed and executed comprehensive API test suites in Postman, validating endpoints across order management, payment, and inventory workflows with full test traceability. Performed E2E testing for Order Fulfilment and inventory processes in Manhattan Active Omni, Manhattan Active Warehouse Management, Validating cross-channel commerce accuracy and business-rule compliance. Managed regression, integration, and UAT cycles, tracking defect life cycles end-to-end in JIRA and QTest with structured weekly reporting to stakeholders. Leveraged AI-powered ROVO (Atlassian) for defect analysis, knowledge management, Report Generation and QA workflow optimisation — measurably reducing manual triage overhead. Evaluated and piloted AcquaCloud AI-driven testing platform to enhance test coverage prediction, defect forecasting, and execution efficiency.
Senior Quality Assurance Consultant at SwingBell Labs, Jun 2023 - Jul 2023 · 2 mos, Delivered functional and API testing for healthcare applications as a short-term contract, bridging between long-term roles with no disruption to test delivery timelines. Validated interoperability workflows within the Ayushman Bharat Digital Mission (ABDM) platform, ensuring data integrity across health-record exchange points. Executed regression and integration testing cycles, achieving a clean UAT sign-off within compressed delivery timelines.
Senior Software Quality Assurance Specialist - SwingBell Labs at Freelance, Jun 2023 - Jul 2023 · 2 mos, Bengaluru, Ayushman Bharat Digital Mission is a groundbreaking initiative set to revolutionize the healthcare landscape of India. With its patient-centric approach and focus on digital interoperability, it presents vast potential for healthcare providers across the country.
Senior Quality Assurance Specialist at Shell, May 2021 - May 2023 · 2 yrs 1 mo, India
Quality Analyst at Ascena Retail Group, Inc., Apr 2018 - May 2021 · 3 yrs 2 mos, Bengaluru Area, India
Bachelor's degree, Computer Science, BLDEAs College of Engg. & Technology, BIJAPUR