Headline

Escalation Chat Specialist | 3+ Years in Customer Support | Expert in Handling High-Emotion Conversation

About

Not every conversation is easy—but that’s where I’ve built my expertise. I’m Megha Goswami, with around 3 years of experience handling escalation chats where emotions run high and expectations run higher. I focus on understanding the real concern behind the issue, responding with empathy, and turning difficult moments into positive experiences. For me, success isn’t just solving the problem—it’s how the customer feels after the conversation. Currently, I’m open to new opportunities and would love to connect with professionals, teams, and organizations looking for someone who can turn challenging customer experiences into positive outcomes. Let’s connect and explore better opportunities together. Email: megha2001may@gmail.com

Location

Kolkata

Work experience

Escalation Specialist at TP, Apr 2024 - Mar 2026 · 2 yrs, Kolkata, West Bengal, India, Escalation Chat Specialist || Customer Care Representative ||

Customer Service Specialist at TP, Jul 2023 - Mar 2026 · 2 yrs 9 mos, Delivered exceptional customer service by addressing inquiries and resolving issues efficiently. Managed transactions and maintained up-to-date knowledge of products and services. Worked as an Dart Escalation Associate for 1year 8months.

Customer Service Representative at TP, Jul 2023 - Apr 2024 · 10 mos, Kolkata, West Bengal, India, Customer Care Representative

Event Specialist at Decalogue, Mar 2023 - Mar 2023 · 1 mo, Managed all aspects of event planning and execution, including budget oversight, venue selection, and vendor coordination. Developed talent acquisition strategies, maintained relationships with performers, and ensured seamless communication between clients and stakeholders. Achieved high levels of satisfaction through meticulous attention to detail.

Education

Bachelor's degree, Media Science, Eastern Institute For Integrated Learning In Management

High School Diploma, English, Hariyana Vidya Mandir