---
title: "Megha Baroliya - Senior Associate in Delhi | Tal"
description: "Meet Megha Baroliya, Senior Associate @ Shipway | Ex-Shiprocket | Customer Relationship Management based in Delhi."
image: "https://tal.club/meet/megha-4/share-image"
---

# Megha Baroliya on Tal

## Headline

Senior Associate @ Shipway \| Ex\-Shiprocket \| Customer Relationship Management

## About

With 6\+ years of experience, I specialize in customer service and operations within the logistics and e\-commerce industry\. At Shiprocket, I contribute to optimizing customer support processes and managing escalations, ensuring a seamless customer experience\. My role emphasizes operational efficiency and collaboration to meet organizational goals\. I am committed to enhancing service quality, enabling scalable solutions, and driving consistent outcomes in fast\-paced environments\.

## Location

Delhi

## Work experience

Senior Associate at Shipway by Unicommerce, Dec 2025 \- Present · 9 mos, Gurugram, Haryana, India

Senior Associate at Shipway Technology Pvt\. Ltd\. \(A subsidiary of AceVector Limited\), Dec 2025 \- Present · 9 mos, • Perform data\-based audits on shipment weight records, identifying mismatches between actual and charged weight to ensure operational compliance\. • Resolve seller and courier weight disputes by coordinating with internal operations and logistics teams while maintaining defined SLAs\. • Use internal dashboards and CRM tools to track ticket trends, identify recurring weight issues, and support process improvements\. • Provide accurate case documentation and reporting to ensure transparency and faster resolution of weight\-related escalations\. • Investigate weight discrepancy tickets by analyzing seller uploads, courier images, shipment data, and platform records to validate billing accuracy

Senior Specialist at Shiprocket, Mar 2025 \- Nov 2025 · 9 mos, Gurugram, Haryana, India

Customer Operations Specialist at Shiprocket \(Bigfoot Retail Solution Pvt\. Ltd\.\), Feb 2022 \- Nov 2025 · 3 yrs 10 mos, • Conduct detailed case investigations by reviewing seller\-uploaded images, courier images, product specifications, and quantity details to validate weight accuracy—cross\-referencing multiple data sources to ensure compliance with operational standards and platform policies\. • Provide process improvement suggestions to improve SOPs\. Working with other teams to save the SLA and achieve the target\. • Provide proactive guidance to sellers on packaging improvements, weight\-freeze practices, and best operational methods to reduce recurring discrepancies\. • Handle escalated or disputed cases through call\-based assistance, ensuring clarity, patience, and strong policy explanation for effective seller education\. • Boosted customer retention rates through proactive communication and building strong relationships\. • Train and mentor new team members; conduct periodic refreshers to enhance analytical skills, decision accuracy, and communication quality\. • Collaborate with Logistics, Quality, KAM Support, and Operations to reduce recurring issues and improve end\-to\-end seller and customer experience\. • Enhanced team collaboration, sharing best practices and working together to resolve complex issues\. • Ensure timely resolution of customer issues, maintain service quality, and support escalations through structured audits and feedback sessions\.

Customer Service Specialist at Shiprocket, Feb 2022 \- Mar 2025 · 3 yrs 2 mos, Delhi, Delhi, India

Executive at Healthmug, Mar 2021 \- Jan 2022 · 11 mos, Okhla

## Education

Middle School Diploma, DR\. SHYAMA PRASAD MUKHERJEE UNIVERSITY

Bachelor of Commerce, Delhi University

[View the original profile](https://tal.club/meet/megha-4)

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