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Megha Naik

Senior System Engineer @ Infosys | Computer Science

Udupi

4+ years of work experience

Infosys
Feb 20224 yrs 6 mosPresent

Mangaluru, Karnataka, India

Monitoring production systems, Handling incidents and service requests, Checking database and logs, Communicating with clients and internal teams, Ensuring SLA compliance.

Education

Shri Madhwa Vadiraja Institute of Technology & Management, BANTAKAL

Bachelor of Engineering, Computer Science

Shri Madhwa Vadiraja Institute of Technology & Management, BANTAKAL

20164 yrs2020

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Headline

Senior System Engineer @ Infosys | Computer Science

About

With a Bachelor of Engineering in Computer Science from Shri Madhwa Vadiraja Institute of Technology & Management, I currently contribute as a Senior System Engineer at Infosys. My expertise lies in system monitoring, ticket analysis and prioritization, and ServiceNow ITSM. I focus on ensuring seamless production system performance while maintaining compliance with service level agreements (SLAs). At Infosys, I collaborate with clients and cross-functional teams to manage incidents and service requests effectively. By analyzing and prioritizing tickets, I help maintain operational efficiency and proactively address system issues. My goal is to bring a solutions-driven mindset to every challenge and foster a supportive environment that drives collective success.

Location

Udupi

Work experience

Senior System Engineer at Infosys, Feb 2022 - Present · 4 yrs 6 mos, Mangaluru, Karnataka, India, Monitoring production systems, Handling incidents and service requests, Checking database and logs, Communicating with clients and internal teams, Ensuring SLA compliance.

Education

Bachelor of Engineering, Computer Science, Shri Madhwa Vadiraja Institute of Technology & Management, BANTAKAL

Megha Naik - Senior System Engineer in Udupi | Tal