meetali rane profile photo 1 on Tal

meetali rane

IT Production Support Engineer with  4+ years of experience in supporting business-critical applications.

Mumbai

7+ years of work experience

Etraveli Group
Jul 20241 yr 8 mosFeb 2026

• Provided L1 support for SQL databases and Unix-based systems, ensuring high availability and performance. • Optimized and automated job scheduling in Control-M, reducing processing time by 30%. • Investigated and resolved complex technical issues related to database performance, server slowdowns, and system failures. • Utilized Unix commands for log analysis, system monitoring, and troubleshooting critical incidents. • Managed and resolved ServiceNow tickets within SLA, ensuring minimal downtime and business impact. • Developed and executed SQL scripts for data extraction, reporting, and process automation. • all processes follow card network rules, regulatory requirements, and internal policies.
WNS Global Services
May 20222 yrs 3 mosJul 2024

• Handled 24/7 production support for mission-critical applications. • Managed and monitored Control-M batch jobs, performed restarts and recovery during failures. • Performed daily health checks, application monitoring, and log validations. • Executed SQL queries for data validation, debugging, and application support. • Troubleshot performance issues using Unix commands and log analysis. • Provided incident, problem, and change management support in ServiceNow. • Performed RCA for major incidents and recurring production issues. • Coordinated with development, DBA, server, and L2/L3 teams for resolution. • Created knowledge articles, job instructions, and incident documents for internal reference. • Supported deployment and post-production validation activities.
Sutherland
Jul 20181 yr 9 mosMar 2020

• Executed airline refund and sales audits to identify ticketing discrepancies. • Performed pre-audit checks ensuring high audit accuracy and recovery. • Raised ADMs for incorrect fare construction and ticketing errors. • Reviewed fare displays, commissions, penalties, and airline rules. • Coordinated with team members to resolve ADM disputes and audit queries. • Maintained audit documentation in line with airline compliance standards. • Utilized Amadeus CRS for ticket analysis and fare validation.
Sutherland
Jul 20161 yr 1 moJul 2017

• Conducted passenger audit reviews focusing on refunds and ticketing accuracy. • Identified revenue leakages through detailed fare and ticket analysis. • Raised ADMs for incorrect ticket issuance and fare violations. • Interpreted fare rules, taxes, commissions, and airline audit policies. • Resolved internal audit and ADM-related queries efficiently. • Ensured strict adherence to airline SOPs and compliance requirements. • Worked extensively on Amadeus CRS.
WNS Global Services
Jan 20151 yr 6 mosJun 2016

• Performed audits across Sales, Reissue, and Refund transactions. • Conducted fare construction and fare audits to identify discrepancies. • Raised ADMs for ticketing and fare calculation errors. • Ensured accuracy of audit documentation and transaction records. • Followed airline SOPs and audit compliance standards consistently. • Coordinated with team members to resolve fare and audit-related issues. • Utilized Amadeus CRS for ticketing and audit validation.

Education

Shreemati Nathibai Damodar Thackersey Women's University

graduation

Shreemati Nathibai Damodar Thackersey Women's University

20113 yrs2014
Mumbai University Mumbai

12th

Mumbai University Mumbai

Join meetali and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

meetali rane on Tal

Headline

IT Production Support Engineer with 4+ years of experience in supporting business-critical applications.

About

IT Production application Support with 4+ years of experience in SQL support, Control-M, monitoring tools, Service Now ticketing, Unix commands.

Location

Mumbai

Work experience

IT Production Support engineer at Etraveli Group, Jul 2024 - Feb 2026 · 1 yr 8 mos, • Provided L1 support for SQL databases and Unix-based systems, ensuring high availability and performance. • Optimized and automated job scheduling in Control-M, reducing processing time by 30%. • Investigated and resolved complex technical issues related to database performance, server slowdowns, and system failures. • Utilized Unix commands for log analysis, system monitoring, and troubleshooting critical incidents. • Managed and resolved ServiceNow tickets within SLA, ensuring minimal downtime and business impact. • Developed and executed SQL scripts for data extraction, reporting, and process automation. • all processes follow card network rules, regulatory requirements, and internal policies.

IT Production Support at WNS Global Services, May 2022 - Jul 2024 · 2 yrs 3 mos, • Handled 24/7 production support for mission-critical applications. • Managed and monitored Control-M batch jobs, performed restarts and recovery during failures. • Performed daily health checks, application monitoring, and log validations. • Executed SQL queries for data validation, debugging, and application support. • Troubleshot performance issues using Unix commands and log analysis. • Provided incident, problem, and change management support in ServiceNow. • Performed RCA for major incidents and recurring production issues. • Coordinated with development, DBA, server, and L2/L3 teams for resolution. • Created knowledge articles, job instructions, and incident documents for internal reference. • Supported deployment and post-production validation activities.

Senior Consultant at Sutherland, Jul 2018 - Mar 2020 · 1 yr 9 mos, • Executed airline refund and sales audits to identify ticketing discrepancies. • Performed pre-audit checks ensuring high audit accuracy and recovery. • Raised ADMs for incorrect fare construction and ticketing errors. • Reviewed fare displays, commissions, penalties, and airline rules. • Coordinated with team members to resolve ADM disputes and audit queries. • Maintained audit documentation in line with airline compliance standards. • Utilized Amadeus CRS for ticket analysis and fare validation.

Senior Consultant at Sutherland, Jul 2016 - Jul 2017 · 1 yr 1 mo, • Conducted passenger audit reviews focusing on refunds and ticketing accuracy. • Identified revenue leakages through detailed fare and ticket analysis. • Raised ADMs for incorrect ticket issuance and fare violations. • Interpreted fare rules, taxes, commissions, and airline audit policies. • Resolved internal audit and ADM-related queries efficiently. • Ensured strict adherence to airline SOPs and compliance requirements. • Worked extensively on Amadeus CRS.

Associate at WNS Global Services, Jan 2015 - Jun 2016 · 1 yr 6 mos, • Performed audits across Sales, Reissue, and Refund transactions. • Conducted fare construction and fare audits to identify discrepancies. • Raised ADMs for ticketing and fare calculation errors. • Ensured accuracy of audit documentation and transaction records. • Followed airline SOPs and audit compliance standards consistently. • Coordinated with team members to resolve fare and audit-related issues. • Utilized Amadeus CRS for ticketing and audit validation.

Education

graduation, Shreemati Nathibai Damodar Thackersey Women's University

12th, Mumbai University Mumbai

meetali rane - IT Production Support engineer in Mumbai | Tal