Headline

Product & Program Leader | Amazon, ex-Google, ex-Accenture | Shipped AI-led CX products, $2Bn media portfolio, 0-to-1 founder | IIM Lucknow

About

Program and strategy leader with nine years of experience across Amazon, Google, and Accenture, specialising in large-scale transformation, product delivery, and go-to-market strategy in e-commerce, digital media, and enterprise consulting. At Amazon, I lead cost-of-business waste reduction and returns customer-experience programs for Amazon.in, a portfolio targeting INR 1.3Bn in savings. This includes a 30% year-over-year reduction in remorse returns and the launch of customer-facing products such as grievance redressal portal, WhatsApp communication journeys, and guided agent workflows that reduced contact cost per unit by 30%. Previously at Google, I managed a $2Bn US retail portfolio, delivering revenue and growth targets in 10 of 12 quarters. As Commerce Holiday Lead, I owned seasonal go-to-market strategy driving $3.6B in quarterly revenue and designed an agentic AI workflow that improved bid accuracy by 10% and reduced operational load by 30%, subsequently scaled to EU and ANZ markets. At Accenture, I advised global CXOs on digital transformation and customer experience, including AI-enabled digitization for a MENA telecom operator, Europe market-entry strategy for a US prestige skincare brand, and a maternal health partner strategy developed with the Ministry of Health and the WHO, spanning national programs that reached over 140 million beneficiaries. I also founded and operated Ryoko Travel, a boutique venture through which I designed and led 13 curated trips at 17% margins with a 60% repeat-customer rate, gaining end-to-end P&L, product, and marketing ownership. I hold a PGDM from IIM Lucknow, with certifications in AI & Analytics (Kellogg School of Management) and Google Ads & Analytics. I am currently open to product, program, and strategy leadership roles across India, the Middle East, and Europe.

Location

Bengaluru

AI stack

claude

gemini

metaai

Adobe Firefly

Canva Magic Studio

Work experience

Senior Program Manager at Amazon, Nov 2025 - Present · 10 mos, Cost of Business Waste Reduction & Return CX enhancement programs in A.in to reduce ~350M Inr on returns ●​ Upstream business waste reduction: Setting up & driving multiple initiatives (Open Box Delivery, Brand redirect, Packaging enhancements) to reduce remorse returns by customer (~150M Inr) through collaboration with partners ●​ Customer Experience enhancements: Designing integrated pre & post purchase communication to reduce CX anxiety. Driving design & implementation of automated grievance redressal portal to reduce CPU by 30%

Founder at Ryoko, Nov 2024 - Oct 2025 · 1 yr, Chennai, Tamil Nadu, India, 0-to-1 venture build: Designed and led 13 curated trips at 17% margin, owning itinerary design, vendor negotiation, pricing, and on-ground trip leadership while travelling across all seven continents Growth and retention: Acquired 35+ customers in the first 5 months through website launch and social media campaigns; drove a 60% repeat-booking rate on experience quality

Media Account Lead at Google, Sep 2021 - Oct 2024 · 3 yrs 2 mos, Bengaluru, Karnataka, India, Built MO lifecycle frameworks and lead Seasonal GTMs. Enabled retail SMB of $2Bn, driving average 10% YoY growth through JBPs and Full funnel Media planning. Managed 60 leading commerce US-SMBs, driving 100% target achievement across all 3 KPAs for 9 Qs through media planning, launch strategy, seasonal planning, ROAS analysis and cross sell Led a team of 7 on successful delivery of US Commerce Holiday GTM driving $3.6B Q revenue @12% YoY. Designed the first ever Agentic AI workflow to enhance bid accuracy by 10% and reduce operational req. by 30% Drove incremental $3Bn, 450+ customer adoption of Google Ads product for storefront within 6 months through inception and design of MO Lifecycle framework. Scaled globally driving 4x adoption Led Shopping to Pmax migration strategy, handled product marketing and collaborated with Product, Engineering team in creating objection handling guidebook, feature enhancements and mitigated key data challenges. Delivered 60% QoQ increase in product adoption AMER market People Lead: Uplifted well being score by 20%, Introduced L&D modules, restructured global rewards program. Conducted hiring drives, part of hiring & mentoring panel, delivered GA & ads product sessions 1/50 Top Performer selected for Women in leadership program | 11 Peer, 4 Spot , 5 Quarterly Global Awards

Management Consultant at Accenture Strategy & Consulting, May 2018 - Sep 2021 · 3 yrs 5 mos, Advised global CXOs on CX and digital transformation, including MENA clients; highest rating in all 5 eligible cycles Skincare digital marketing and Europe expansion: Advised a US prestige suncare brand on portfolio expansion and Europe entry, building the digital marketing roadmap across paid, social, and D2C with retail channel strategy targeting 4x growth; brand entered the UK during the engagement and scaled to ~$250M revenue by 2022 Behaviour-change media campaigns (Government of India program): Shaped nationwide digital and traditional campaigns (social, TV, radio, community outreach via 1M+ ASHA frontline workers) with media agency partners, defining segmentation, vernacular messaging, and channel mix; institutional deliveries rose from 79% to 89% during the campaign period AI-enabled digitization (MENA telco, US fintech): Delivered assistive-AI chatbot frameworks and conversational design flows enabling 20–30% FTE efficiency and 10%+ faster turnaround

Summer Associate at Accenture, Apr 2017 - Jun 2017 · 3 mos, bangalore, Extended Preplacement offer for displaying exemplary skills Worked with Industry experts & pioneered the Net promoter score economic model with cost benefit evaluation  Mapped customer journey of leading Chinese telco to identify NPS drivers & analyzed various

Decision Scientist at Mu Sigma, Aug 2014 - Apr 2016 · 1 y 8 mo, Bengaluru

Education

Master of Business Administration, Marketing, Strategy, Indian Institute of Management, Lucknow

Northwestern University 101: Leading with Analytics, Leading with Analytics and Artificial Intelligence, Northwestern University - Kellogg School of Management