Headline

Retail Store Manager | 15+ Years in Premium Retail | Team Leadership & Sales Growth | Customer Experience Focus | Open to EU Opportunities

About

With over two decades of hands-on retail leadership — spanning intimate independent boutiques to high-footfall chain environments — I bring a rare combination of commercial sharpness and genuine human understanding to every role I step into. My track record speaks clearly: I led a store from its first day of trading to six times its original revenue within two years, a result built not on pressure, but on transparent communication, consistent floor presence, and trusting my team to own their performance. Alongside my retail career, I have invested deeply in personal development, human psychology, and special-needs counselling — disciplines that have fundamentally shaped how I lead, listen, and bring out the best in the people around me. I am equally comfortable reading a P&L and having a quiet, meaningful conversation with a team member who is struggling. Fluent in English and experienced within the European retail landscape, I am open to international opportunities and relocation, bringing with me not just a history of strong results, but a leadership philosophy rooted in the belief that when people feel seen, supported, and trusted, commercial success follows naturally. This positions me as a well-rounded, empathetic, and results-driven leader — both commercially valuable and culturally enriching to the organisation.  

Location

Gurugram

Work experience

Founder- MGS Designs at MGS Designs, Mar 2019 - Present · 7 yrs 4 mos, Gurgaon, • Founded and led MGS Designs, overseeing daily operations and ensuring compliance. • Developed tailored design solutions for residential and commercial clients, enhancing customer satisfaction. • Forged strategic vendor partnerships to broaden service offerings and improve quality. • Coordinated logistics and inventory management for timely project execution across multiple initiatives.

Entrepreneurship at MGS Designs, Mar 2018 - Present · 8 yrs 4 mos, Gurugram, Haryana, India, • Oversaw daily operations at MGS Designs, ensuring compliance and efficiency across all projects. • Coordinated logistics for seamless execution of multiple initiatives, enhancing overall project delivery. • Forged strategic vendor partnerships to expand service offerings and elevate quality standards. • Developed innovative business strategies that significantly boosted the company's market presence.

Founder at Little Bumblebee child enrichment and tuition center., Apr 2022 - Present · 4 yrs 3 mos, India, child enrichment center and Tutorials up to 8th standard , All subjects.Created engaging educational programs for different age groups, enhancing learning experiences. Supervised daily operations and staff schedules for efficient center management. Engaged with parents to assess student needs and track academic progress.

Business Manager -Retail sales at R 4 Imports /HOUSEWARMING, Jun 2016 - Mar 2019 · 2 yrs 10 mos, South Delhi, Delhi, India, • Developed sales opportunities across multiple channels, including consumers, designers, and architects. • Planned and executed marketing strategies to enhance brand exposure in the local market. • Ensured showroom was visually merchandised to high standards, providing exceptional customer care. • Managed customized orders and retail sales of showroom, ensuring timely deliveries of products.

Retail Operations Manager at SHAKUNTALAM HABITATS PVT LTD, Sep 2015 - Apr 2016 · 8 mos, Management and operations of the store. Handle the inventory control, accounts, maintain functions and merchandising. Plan, develop and coordinate events and promotional campaigns. Direct all the operations of sales floor and prepare reports for daily sales. Co-ordinate with customers, head office and warehouse for the timely delivery of goods. Updating customers with the prevailing trends and designs in vogue for promotion of the shop products. Handling customer issues and complaints ensuring their satisfaction with the product to enhance and sustain business. Manage customer service operations for rendering and achieving quality services. Efficiently using inventory management system & procedure for effective store management & control measures to reduce obsolete stock. Efficiently handling the sales staff, housekeeping. Deputation of security guards as per requirement

Business Development manager/Assistant showroom Manager at The Light Store - India, Sep 2011 - Aug 2013 · 2 yrs, South Delhi, Delhi, India, • Managed store-level operations, resolving issues to enhance customer satisfaction. • Collaborated with interior designers, architects, and customers to deliver exceptional service. • Oversaw visual merchandising and ensured sales targets were met consistently.

Education

MTA, Tourism and Travel Services Marketing Operations, IMS

M. A-history and MTA, History and Tourism, kendriya vidyalaya