Headline

Enabling Business Transformation | Digital transformation | Process Reengineering | Process Excellence | BPM | Process Mining | SAP Signavio | Celonis | Procurement | P2P | S2C | Finance Business Analysis

About

Hi, you are seeing profile of a person who likes solving complex problems and has demonstrated capabilities of quick learning, adapting and delivering outcomes. For the past 8 years in my career, I have had opportunities to work in diverse environments of EduTech, Banking, Telecom and Insurance sectors. Currently, I am leading strategic projects for clients. I am passionate about implementing projects that brings high impact on customers and meet company objectives. Key Competencies - ~Project management ~Business Analysis ~Data driven decision-making Apart from work side, I like painting, travelling and spending time with my family. I am a proud mother of 2 daughters who always keep me on my toes ✌.

Location

India

Work experience

Service Delivery Manager at GENPACT, May 2026 - Present · 1 mo, Agentic Tools ROI upliftment, Strategic Initiatives, Process improvements

Senior Manager at GENPACT, Sep 2025 - May 2026 · 9 mos, Projects handled: Agentic AI KPI enhancement on OCR in AP, No PO No Pay Policy implementation, Buying channel orchestration, SLA KPI dashboard, Baselining FTE effort and SLA P2P Spend Analytics

Process Design & Reengineering Specialist at Telstra, Nov 2020 - Sep 2025 · 4 yrs 11 mos, India, Delivered projects in transforming HR, Finance, Procurement processes - source to contract, procure to pay, Supply Chain, Accounts payable, Rebates management (AR) and expense management processes, Escalation and connect processes in telecom sector, Establishing process architecture, Enabled outsourcing strategy, implementation of Query management platform on ServiceNOW, CLM ERP, Power BI dashboard to drive automation in workflows, Led business analysis for dashboard and AI implementation

Product intern at InsuranceDekho, Sep 2020 - Oct 2020 · 2 mos, Worked towards achieving a goal of providing best user experience to clients and customer

Sales Intern at Unschool, Aug 2020 - Sep 2020 · 2 mos, -Hiring and training Interns -Promoting products online and offline

Management Intern at Aditya Birla Sun Life Insurance, Apr 2019 - May 2019 · 2 mos, Mumbai Area, India, Projects handled 1) Improving Onboarding process for middle management employees and 2) Preparing a directory of job roles evaluated

Education

Master of Business Administration, Strategy and Marketing, Indian Institute of Management Udaipur

BE - Bachelor of Engineering, Electronics & Telecommunication, Goa Engineering College - Government of Goa