Headline

Senior Software Engineer | SRE & Production Operations | Driving 99.99% Uptime & 65% Toil Reduction | Banking Decisioning Platforms | OpenShift • Datadog • ServiceNow

About

High-performing Site Reliability & Production Support Engineer with 5 years of experience managing Enterprise Decision Technology (EDT) ecosystems—supporting data flows, batch processes, and real-time decision engines for acquisition, fraud, underwriting, portfolio decisioning, and collections. I specialize in keeping complex, high-concurrency environments running at 99.99% availability while transforming reactive support into proactive reliability. My day-to-day involves commanding P1–P4 major incidents, managing change workflows and deployments, monitoring 100+ real-time microservices, and ensuring seamless execution for 200+ daily batch pipelines across a 300-application ecosystem. Key Impact & Expertise: Toil Reduction & Observability: Leveraged ServiceNow analytics and Datadog to optimize alerting workflows and drive a 65% reduction in monthly incident volume. Ecosystem Scale & Tool Migrations: Supported the platform migration of 100+ cloud-native microservices from PCF to Red Hat OpenShift, alongside multi-phase observability tool migrations from AppDynamics to Instana and finally to Datadog. Incident Command & MTTR: Driving full-lifecycle incident management, leading major incident bridge calls, and executing root cause analysis (RCA). Leadership & Operations: Serving as a Team Shadow Lead, mentoring junior engineers, and managing 24/7 on-call shift rotations for high-stakes financial networks. Core Tech Stack: Red Hat OpenShift (OCP), Pivotal Cloud Foundry (PCF), Datadog, Kibana, ServiceNow, IBM Workload Scheduler (IWS), AutoSys, and Linux/Unix.

Location

Hyderabad

AI stack

claude

Work experience

Senior Software Engineer at Capgemini, Apr 2023 - Present · 3 yrs 5 mos, Hyderabad, Telangana, India

Software Engineer at Capgemini, Aug 2021 - Mar 2023 · 1 yr 8 mos, Hyderabad, Telangana, India

Education

Bachelor of Technology - BTech, Computer Science, Vidya Jyothi Institute Of Technology