Inside Sales Manager | Account Management | Process Improvement | Transitioning to Operations

Bengaluru

Bijnor, Uttar Pradesh, India
Patna, Bihar, India




Bachelor of Business Administration - BBA, Business Administration and Management, General
Birla Institute of Technology, Mesra
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Inside Sales Manager at Simplilearn, Feb 2026 - Present · 9 mos, Bengaluru, Manage relationships with US-based learners, understanding their professional backgrounds, career objectives, and upskilling requirements. Recommend relevant learning programs based on customer needs and professional goals. Maintain customer records and follow-up activities using Salesforce CRM. Support account growth through cross-selling, relationship management, and timely customer engagement. Maintain accurate documentation and follow established processes and operational guidelines. Coordinate customer queries, resolve issues, and ensure appropriate follow-through. Support reporting, data accuracy, and consistent account management workflows.
Human Resources Executive at Metdox, Jul 2025 - Sep 2025 · 3 mos, Bijnor, Uttar Pradesh, India, Supported end-to-end Talent Acquisition operations, including resume screening and interview scheduling Coordinated with hiring managers and candidates to ensure smooth interview flow and follow-ups Maintained employee onboarding documents, HR records, and compliance files Assisted in new hire orientation and internal HR process adherence Handled employee HR queries, improving internal communication turnaround
Marketing Intern at REESHAV AUTOMOBILES PRIVATE LIMITED, May 2024 - Jun 2024 · 2 mos, Patna, Bihar, India, Conducted market and competitor research to support sales planning Coordinated with sales and operations teams to track leads and reporting Managed social media posting schedules, contributing to ~20% engagement growth Prepared daily activity and performance reports for management
Bachelor of Business Administration - BBA, Business Administration and Management, General, Birla Institute of Technology, Mesra