---
title: "Md Mustakim - Associate Product Manager in Bengaluru | Tal"
description: "Meet Md Mustakim, Product@Furlenco | Ex -Amazon | Retention, Monetization, Customer Experience and Operations Platforms based in Bengaluru. AI stack includes antigravity, claude code, and claude. Explore public work links including mdmustakim.netlify.app."
image: "https://tal.club/meet/md-mustakim/share-image"
---

# Md Mustakim on Tal

## Headline

Product@Furlenco \| Ex \-Amazon \| Retention, Monetization, Customer Experience and Operations Platforms

## About

Leading end\-to\-end product development across Retention, Customer experience, Monetization and Operations Platforms Building AI\-first products and leveraging AI across the product lifecycle—from customer research and PRDs to interactive prototypes, analytics, experimentation, and execution\. Experienced in shipping scalable platform products, payment infrastructure, and self\-service experiences at Furlenco, partnering closely with Engineering, Design, Data, and Business teams to solve high\-impact customer and operational problems\. Core Expertise: AI Product Management \| Platform Products \| Payment Systems \| Customer Experience \| Product Strategy \| Product Analytics \| Self\-Service Platforms \| Workflow Automation \| Experimentation \| Go\-to\-Market AI Stack: ChatGPT \| Claude \| Gemini \| Cursor \| Lovable \| Bolt \| v0 \| Windsurf \| MCP \| Prompt Engineering \| AI Prototyping \| AI\-assisted Product Discovery Products & Platforms: • Payment Infrastructure • Customer Operations Platform • Self\-Service Experiences • Internal Operations & Analytics Platforms • AI\-powered Product Workflows Impact Delivered: ✓ ₹58Cr\+ annualized business impact ✓ Helped drive a 171% improvement in NPS through customer experience, payment, retention, and self\-service products \. ✓ Improved operational decision making by reducing TAT by 300% ✓ 46% reduction in overall Customer support tickets ✓ 24% reduction in payment\-related contacts ✓ 98% reduction in payment failures ✓ Increased ARPU by 6% through pricing optimization and recovery of previously unrealized revenue\. ✓ 250\+ dashboards and product insights delivered 0→1 Platform Builds • Unified Customer Operations Platform \(CRM\) – Single platform for customer information, support operations, and business workflows • Product Service & Replacement Management Platform – End\-to\-end product servicing, repair, replacement, and issue resolution workflows Building intelligent products and AI\-powered workflows that improve customer experience, operational efficiency, and business outcomes\.

## Location

Bengaluru

## AI stack

antigravity

claude code

claude

codex

cursor

github copilot

## Work experience

Associate Product Manager at Furlenco, Jul 2024 \- Present · 2 yrs 3 mos, Driving end\-to\-end product ownership across platform infrastructure and customer\-facing products — PRD authorship, sprint execution, cross\-functional alignment with Engineering, Design, CX, Ops, Finance, and vendors\. ▸ Project CORE — Operational Unified Tool Identified that operational risk was entirely reactive: manual overrides, inconsistent state transitions, SLA leakage, no audit trail\. Designed and shipped a platform\-level governance layer from scratch — rule\-driven action validation engine, RBAC across all OPS personas, and risk observability\. Embedded invisibly into existing dashboards so guardrails became structurally mandatory, not optional warnings\. Result: unauthorized transitions eliminated at system level; platform velocity improved for all product teams\. ▸ Payment Retry Infrastructure Redesigned payment failure from a dead\-end event into a recoverable revenue pipeline\. Built retry orchestration \(eligibility rules, frequency governance, time\-window scheduling\), QR fallbacks, link regeneration, and inline retry\-status visibility in the renewal journey\. ▸ VAS Monetisation Checkpoints Moved VAS from an optional, manually\-enforced feature to a structured revenue engine\. Inserted mandatory validation gates at Swap, Relocation, and Renewal nodes with an entitlement \+ eligibility resolver\. ▸ DIY Help & Support — 0→1 In\-App Ticketing Shipped unified ticketing integrated with Kapture CRM — ticket creation, Priority Tagging, Timeline View, duplicate\-prevention logic, and L2/L3 escalation\. Standardised all support intake to mobile app\. ▸ DIY Service & Replacement Platform \(CQMT Phase 1\) Led 6\-person cross\-functional squad\. Shipped Timeline View, Priority Tagging, Shared Notes\. → First\-response time \-25% · NPS \+18 points within 2 months\.

Risk Analyst at Amazon, Apr 2024 \- Jul 2024 · 4 mos, Hydrabad, ● Risk Pattern Discovery: Leveraged proprietary data tools to identify and map complex buyer\-abuse patterns across global markets, maintaining >98% decision quality\. ● Analytical Judgment: Sharpened the ability to make high\-stakes decisions under ambiguity, directly informing risk\-mitigation strategies for high\-volume transactions\.

Machine Learning Data associate at Amazon, Jul 2022 \- Sep 2023 · 1 yr 3 mos, Noida, Uttar Pradesh, India, • Improved TRON AI by identifying outlets and low confidence data points\. • Analyzed over 1M order\-delivery records, creating SQL pipelines to uncover regions with delivery lags\. • Presented actionable insights to senior leadership, enhancing data strategy and operational efficiency\.

## Education

DATA SCIENCE, Scaler

Bachelor's degree, Physics, University of Calcutta

## Public links

- mdmustakim\.netlify\.app: https://mdmustakim\.netlify\.app/

[View the original profile](https://tal.club/meet/md-mustakim)

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