Headline

Manager at dataX.ai (CrowdANALYTIX) | AI & Data Operations | Program Management | eCommerce & Product Data | GenAI & Analytics | Customer Success | PIM, DAM, PXM & MDM | Data Governance & Quality | B2B & B2C

About

Analytics & Operations Leader with ~15 years of professional experience, including 9 years specializing in enterprise operations, AI-driven workflows, analytics, and scalable business transformation across B2B & B2C E-commerce ecosystems. Currently working as Manager – Analytics & Operations at dataX.ai, leading cross-functional teams comprising Analysts, Data Scientists, and Software Engineers across Data, UI, and Backend functions. Experienced in managing enterprise-scale initiatives involving: • Product Data Management & SKU-level Enrichment • PIM/DAM Readiness & Catalog Standardization • AI-powered Product Data Enrichment • Competitive Intelligence & Data Operations • Enterprise Onboarding & Customer Success • Agile Program & Operations Management • AI/GenAI-enabled Operational Workflows Strong techno-functional background with expertise in bridging business and technology teams to deliver scalable solutions, operational excellence, process optimization, and customer-focused outcomes. Closely involved in AI and GenAI transformation initiatives, collaborating with cross-functional teams on workflow automation, prompt-driven processes, and enterprise AI adoption strategies. Passionate about solving complex operational and business challenges through analytics, automation, strategic execution, and scalable solution delivery.

Location

Bengaluru

AI stack

aistudio

anthropic apis

claude

notion

openai

huggingface

Work experience

Manager- Analytics and Operations at dataX.ai, Mar 2023 - Present · 3 yrs 8 mos, Bengaluru, • Strategic Product Leadership: Partnered with C-level executives (CEO, COO) and cross-functional teams to conceptualize and develop innovative AI-driven products, including proprietary solutions like dataX.ai. • Client Success & Retention (CS): Managed a portfolio of Key Enterprise Accounts, acting as a "Trusted Advisor" and monitoring Customer Health Scores to ensure high retention and satisfaction. • Operational Efficiency: Oversee operational processes to ensure adherence to internal policies and quality standards, utilizing JIRA & Git for task prioritization and ensuring 100% compliance with SLAs. • Innovation & POCs: Implemented Proof of Concepts (POCs) to validate new ideas, optimizing operational efficiency and customer success outcomes. • Voice of the Customer (CS): Acted as the strategic bridge between clients and internal Product/Engineering teams, translating customer feedback into actionable product backlog features. • Agile Leadership: Lead cross-functional teams adopting Agile & Scrum methodology, facilitating daily stand-ups, sprint planning, and retrospectives. • Category Management: Managed category optimization for e-commerce clients (B2B & B2C), refining attribute selection to enhance search relevance and product discovery. • Onboarding & Adoption (CS): Manage the onboarding process for complex analytical solutions, reducing time-to-value and driving higher product adoption rates. • Resource Management: Managed resource planning and allocation, ensuring seamless execution of customer success initiatives and project milestones. • Stakeholder Management: Built strong relationships with internal teams and external stakeholders, driving customer loyalty and business expansion.

Associate Manager - Operation & Analytices at dataX.ai, Jan 2020 - Feb 2023 · 3 yrs 2 mos, Bangalore

Business Analyst - Data Science and Analytics at dataX.ai, Nov 2016 - Dec 2019 · 3 yrs 2 mos, Bengaluru

Process Analyst (Corporate vArchitect | Global Pre-sales Support) at Accenture Services Private Limited, Oct 2012 - Oct 2016 · 4 yrs 1 mo, Bangalore, Client: EMC2-VCE GBS Presales Support Roles and Responsibilities:  Provides Pre-sales technical support activities in the assigned market and gather requirements, perform analysis, and design fully integrated technology solutions.  Provides Technical emphasis is on converged infrastructure platforms which include virtualization, compute, network, storage, management and application requirements.  Make technical and sales presentations to customer’s business decision makers and assist the vAM in sales campaigns by developing technical responses to customer requests and proposals. Help them to understand EMC/CISCO/VMware and/or competitive technology and business applications within the assigned market.  Define solutions with VCE sales team and prepare the price quotation in terms of warranty, support and services.  Executes technical sales calls.  Expertise on storage products like EMC Avamar, EMC DPA, EMC VNX, VPLEX, EMC-VMAX etc.  Working on ERP like Oracle 11i,Sales Force.Com,Propel,Service Now ,Service ACT,VCE Wiki

Customer Care Officer at Convergys Bangalore, Dec 2010 - May 2012 · 1 yr 6 mos, Bangalore, Roles and Responsibilities:  To investigation the customer profile related to Hotmail and Outlook technical investigation.  Make sure the needs of clients and customers are met on a daily basis (KYC-TECHNICAL).  Support the customer via Email and Call.  Used the Microsoft application generally PST Toll and common tools like BING search engine, BING translator to communicate the customer effectively.

Education

Master of Business Administration (MBA), Finance and Marketing, bangalore university

Bachelor of Science (B.Sc.), Physics, Vinoba Bhave University