Headline

Operations Manager@ East Asia International | Managing International Moves, Exceptional Client Service

About

With a BBA degree in Human Resources Management/Personnel Administration from Garden City College of Sc and Mgt. Studies, I am a Logistics Coordinator .I have over Three years of experience in managing local and international moves for various clients, including VVIPs, agents, RMCs, and corporate accounts. In my role, I provide excellent customer service, industry training, and problem solving skills. I arrange and process import and export clearance, secure space from airlines and container bookings, prepare quotations, and arrange delivery for B2B shipments. I also educate clients with all the information they need about the move, such as country guidelines, documentation requirements, transit time, booking schedule, and storage facilities. I have achieved multiple targets in customer satisfaction, revenue generation, and cost optimization. I am always flexible and adaptable to the ever-changing needs and requirements of the role and business. I am passionate about the global logistics sector and its impact on the world.

Location

Bengaluru

Work experience

Process Execution Specialist at Swire Shipping, Nov 2024 - Nov 2025 · 1 yr 1 mo, Bengaluru, Karnataka, India

Operations Manager at East Asia International, Sep 2023 - Oct 2024 · 1 yr 2 mos, Masqaţ, Oman, As an Operation Manager in a freight forwarding company, my role involves overseeing and coordinating the logistics and transportation of goods. I ensure that shipments are efficiently managed from origin to destination, handle documentation, liaise with carriers, customers, and vendors, and ensure compliance with regulations. I try to focus on optimizing processes, managing costs, solving operational issues, and ensuring timely deliveries to meet customer requirements and also manage a team and monitor performance to ensure high-quality service.

Commercial Executive at East Asia International, Oct 2021 - Sep 2023 · 2 yrs, Muscat, Masqaţ, Oman, Managing local and international moves for VVIP clients, Agents, RMC and Corporate Accounts. • Arranging and processing Import and export clearance/ declaration through Oman DIRECTORATE GENERAL OF CUSTOMS • Planning and securing space from Airlines and container bookings as per client's schedule. • Prepare Quotation, follow up and arrange delivery for B2B shipments. • Efficient management of all types of moves from accurate data entry to clear and professional communication with clients, vendors/ agents. * Educate clients with all information about the move like county guidelines, documentation requirement, transit time, booking schedule, storage facilities at origin and destination. Achieving targets in terms of profit while maintaining and driving positive client experience and 100% client satisfaction. • Ensuring timely billing and sending invoices, debt management and escalation of any issues/disputes to Line Manager. • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. • Relayed customer feedback to cross-functional teams to improve products and services. Remained calm and professional in stressful circumstances and effectively diffused tense situations • Handled Diplomat shipments like personal effects, vehicles of MOFA (Ministry of Foreign Affairs).

Customer Service Agent at Five Splash, Jul 2021 - Sep 2021 · 3 mos, Hubli, Karnataka, India

Entrepreneurship at Stirring Minds, Sep 2019 - Dec 2019 · 4 mos, India, Entrepreneurial Program Internship

Event Coordinator at ESSET ENTERTAINMENT, Feb 2018 - Dec 2018 · 11 mos, BANGALORE

Education

Bachelor of Business Administration, Human Resources Management/Personnel Administration, General, Garden City University

SSLC, Science, maths, social, english, hindi, kannada, Chetan public school