Md Atif Perwez profile photo 1 on Tal

Md Atif Perwez

Subject Matter Expert @ Amazon | Learning Data Analytics, Reporting Metrics

Asansol

4+ years of work experience

Amazon
Apr 20241 yr 8 mosNov 2025

Kolkata, West Bengal, India

Amazon
Apr 20223 yrs 8 mosNov 2025

Processing issues from customers and communicated with other departments to resolve the problems in an average of 6 minutes. Achieving required statistic performance according to center standards. Maintaining set quality standards by ensuring tasks were completed and documented, decreasing ticket resolution time. Collaborating with team members to resolve challenging claims and provided exceptional customer service to customers, receiving positive reviews from customer surveys. Adhering to regulatory compliance standards for all customer interactions, ensuring 100% compliance score
Startek (Aegis)
Oct 201910 mosJul 2020

Kolkata, West Bengal, India

Provided support and resolve issues for an online food delivery App. Manage customer inquiries and complaints. Addressed customer complaints and provided solutions with a first-call resolution approach. Worked efficiently in a fast-paced environment, handling disgruntled customers with professionalism.

Education

Kazi Nazrul University

Bachelor of Commerce, Accounting

Kazi Nazrul University

Join Md and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Md Atif Perwez on Tal

Headline

Subject Matter Expert @ Amazon | Learning Data Analytics, Reporting Metrics

Location

Asansol

Work experience

Subject matter expert at Amazon, Apr 2024 - Nov 2025 · 1 yr 8 mos, Kolkata, West Bengal, India

Customer Support at Amazon, Apr 2022 - Nov 2025 · 3 yrs 8 mos, Processing issues from customers and communicated with other departments to resolve the problems in an average of 6 minutes. Achieving required statistic performance according to center standards. Maintaining set quality standards by ensuring tasks were completed and documented, decreasing ticket resolution time. Collaborating with team members to resolve challenging claims and provided exceptional customer service to customers, receiving positive reviews from customer surveys. Adhering to regulatory compliance standards for all customer interactions, ensuring 100% compliance score

Customer Support at Startek (Aegis), Oct 2019 - Jul 2020 · 10 mos, Kolkata, West Bengal, India, Provided support and resolve issues for an online food delivery App. Manage customer inquiries and complaints. Addressed customer complaints and provided solutions with a first-call resolution approach. Worked efficiently in a fast-paced environment, handling disgruntled customers with professionalism.

Education

Bachelor of Commerce, Accounting, Kazi Nazrul University

Md Atif Perwez - Subject matter expert in Asansol | Tal