Headline

BCA Graduate | Aspiring Data Analyst | Data Science & AI | Python • SQL • Excel • Power BI

About

Turning ideas into solutions and challenges into opportunities — that’s what drives me. I’m a BCA graduate (2025) who combined academics with real-world experience, working 19 months at Concentrix in e-commerce customer support and now with Digitide for the past 3 months. Along the way, I’ve built skills in communication, problem-solving, and adaptability while strengthening my technical foundation. Always eager to learn, grow, and contribute to projects where technology meets people

Location

Ranchi

Work experience

Customer Support Executive at Digitide, May 2025 - Present · 1 yr 2 mos, Noida, Provided end-to-end voice support to global customers by understanding their concerns, offering accurate solutions, and ensuring first-call resolution. Demonstrated excellent verbal communication skills, active listening, and customer-focused problem-solving.

Customer Support Representative at Concentrix, Aug 2023 - May 2025 · 1 yr 10 mos, Ranchi, Handled live chat queries for international customers, ensured quick resolution of issues, maintained service quality, and delivered excellent customer experience while following company guidelines and KPIs.

Education

BCA(Ds&Ai), Computer Science, ICFAI University Jharkhand