Headline

Engineering Leader · Reliability & Infrastructure at Scale | Building dependable systems for the AI era | Kubernetes · Distributed Systems · CNCF Maintainer · Docker Captain

About

I am an engineering leader specializing in high-scale infrastructure, reliability, and AI-driven systems. Throughout my career, I have focused on building dependable, mission-critical platforms, ranging from remote medical device operations at GE HealthCare to secure multi-cluster networking at Avesha as a CNCF maintainer. At Razorpay, I led SRE initiatives to ensure 99.99% uptime for payment infrastructure, while at Firebolt, I enabled SaaS-native products to thrive in air-gapped enterprise environments. I am a hands-on manager who stays close to the architecture and the code, believing that deep technical involvement is essential to building resilient systems and high-performing teams. With a passion for leveraging LLMs in observability and incident diagnostics, I am dedicated to solving the most complex challenges in operational trust and AI scalability.

Location

Bengaluru, Karnataka

AI stack

anthropic apis

claude code

claude

cursor

gemini

hugging face

Work experience

Engineering Manager / TLM at Firebolt, Oct 2025 - Feb 2026 · 5 mos, Bengaluru, Firebolt is a cloud data warehouse built for high-performance analytics. I came in to answer a hard question: how do you take a SaaS-native product and make it run, reliably, inside locked-down enterprises that can't touch the public cloud? • Led Firebolt's transformation from SaaS-native to a self-hosted, air-gapped Kubernetes deployment model, opening the door to regulated enterprise customers who couldn't adopt the product before. • Owned the platform end to end across provisioning, upgrades, scaling, failure recovery, and production readiness for the engine, metadata, auth, networking, and control-plane components. • Defined and drove a phased roadmap (PoC → MVP → enterprise baseline), coordinating engineering across multiple teams to ship something deployable and dependable, not just demoable. • Built the CI/CD and lifecycle automation — install, upgrade, rollback, validation — so customer environments come up repeatably and safely instead of by hand. • Put observability agents inside customer clusters that detect anomalies and reason about them with LLMs, cutting the time it takes to find and explain failures in environments we can't log into directly. • Set the standards for access control, network isolation, and monitoring that make a self-hosted offering an enterprise security team will actually sign off on.

Engineering Manager at Razorpay, Nov 2024 - Aug 2025 · 10 mos, Bengaluru, At Razorpay I owned the reliability of the payment gateway, the system millions of businesses depend on to get paid. When it slows or stalls, that's real money stuck out of real people's accounts, so the bar for dependability is absolute. • Drove platform reliability for payment infrastructure serving millions of businesses, holding production uptime at 99.99% through stronger monitoring, alerting, and incident response. • Led the SRE and platform engineering effort focused on the availability, latency, and resilience of critical payment flows. • Found and closed financial reconciliation gaps — "money leaks" — by tracing transaction flows end to end and auditing where value was silently slipping. • Built AI-assisted incident investigation that pulls context across Jira, Confluence, and Slack to root-cause payment failures faster, cutting the manual digging on-call engineers used to do by hand. • Tightened incident management across the board — on-call hygiene, escalation paths, RCA discipline, corrective actions — so the same failures stopped coming back. • Coached engineers toward real ownership and operational maturity, the kind where people catch problems before they page.

Docker Captain at Docker, Inc, Aug 2024 - Nov 2025 · 1 yr 4 mos

Engineering Manager at Avesha, Aug 2021 - Oct 2024 · 3 yrs 3 mos, Bengaluru, This is where I went deepest. I wrote Kubeslice from scratch, grew it into a CNCF open-source project enterprises trust for secure multi-cluster Kubernetes networking, and built the team and the operating rhythm around it as it scaled. • Designed and wrote the early Kubeslice codebase myself, then evolved it into a production platform for secure connectivity and service communication across distributed Kubernetes clusters. • Grew the engineering team from 7 to 30 across platform, DevOps, and infrastructure, while keeping ownership and quality high as we scaled. • Increased platform adoption by 25% and cut delivery timelines by 30% through stronger platform stability, structured planning, and a tighter operating rhythm. • Lifted team productivity by 40% through mentorship and ownership driven execution, coaching engineers to catch problems early instead of reacting late. • Built an RL based Smart Scaler that learns workload behavior and dynamically optimizes Kubernetes resource allocation, plus GPU orchestration for ML environments with elastic, priority based scheduling. • Maintained Kubeslice in the open as a CNCF project, working with the community to keep it dependable enough for enterprise multi-cluster networking.

Lead Software Engineer at GE Healthcare, Nov 2019 - Aug 2021 · 1 yr 10 mos, Bangalore, During COVID, getting a radiologist into the room with a CT or MRI machine wasn't always possible, and getting the scan wrong wasn't an option either. I led the work that let them operate these machines remotely, securely, without being physically present. • Built a cloud based platform that let radiologists and hospital teams remotely access, review, and configure CT and MRI machine workflows, so care continued even when staff couldn't be on site. • Led the feature end to end, designing the backend and cloud infrastructure on AWS Lambda, DynamoDB, S3, SNS, SQS, and KMS to support secure, event driven, scalable remote configuration. • Integrated Apache Guacamole for browser based remote desktop access to hospital systems, reducing dependence on physical machine access and cutting radiologist operation time by 30%. • Designed for a regulated environment throughout, with encryption, access control, and HIPAA aligned patterns built in from the start rather than bolted on later. • Worked closely with product, security, QA, and hospital workflow teams to make sure something this sensitive shipped safely and stayed reliable in production.

Co Founder at Elezire Technologies, Jun 2017 - Nov 2019 · 2 y 5 mo, Bangalore, I co-founded Elezire and owned everything technical, from the architecture on the whiteboard to the product in people's homes. We built affordable, secure home automation on AWS and lot, and I led the engineering and the team that made it real.

Assistant System Engineer at TCS, Sep 2016 - Jul 2017 · 10 mo, Mumbai, As part of the Front-End team at TCS, I played a pivotal role in the development and ongoing maintenance of a critical project for the Government-operated trading sector company, CCIL (Clearing Corporation of India Limited) based in Mumbai. Leveraging my expertise and collaboration with the client, I orchestrated the creation of a robust and user-friendly platform that streamlined operations and bolstered efficiency within CCIL.

Freelance Software Developer at Asansol Mechanical Division, Jul 2015 - May 2016 · 10 mo, Asansol

Education

Bachelor of Technology (BTech), Computer Science, Asansol Engineering College (AEC)

Higher secondry, Science, DAV HIGH SCHOOL ASANSOL

Public links

github: https://github.com/narmidm

medium: https://medium.com/@narmidm