---
title: "Md Sameer - Process Associate in Hyderabad | Tal"
description: "Meet Md Sameer, Process Developer at Genpact based in Hyderabad."
image: "https://tal.club/meet/md-12/share-image"
---

# Md Sameer on Tal

## Headline

Process Developer at Genpact

## Location

Hyderabad

## Work experience

Process Associate at GENPACT, Nov 2022 \- Present · 3 yrs 8 mos, Hyderabad, Telangana, India, Skilled customer support professionals with a broad base of experience in technical support and operations\. Resolves problem quickly, delivering high level of customer satisfaction\. Excellent knowledge of computer\.

Process Developer at GENPACT, Nov 2022 \- Present · 3 yrs 8 mos, Moinabad, Telangana, India

Senior Customer Support at Sitel, Mar 2020 \- Nov 2022 · 2 yrs 9 mos, Hyderabad, Telangana, India, Delivered multi\-channel customer support via inbound calls, live chat, and email, resolving inquiries with a focus on first\-contact resolution\. Diagnosed and resolved browser, connectivity, and internet service provider \(ISP\)\-related issues for customers\. Recorded and tracked incidents using CRM tools, ensuring accurate documentation and timely resolution within defined SLA windows\. Built rapport with customers through a personable and empathetic communication style, consistently receiving positive satisfaction feedback\. Handled a high volume of concurrent interactions, demonstrating strong multi\-tasking and time management skills\.

## Education

Master of Business Administration, System and Business Analyst, Global Education Center

Master of Business Administration, Business/Commerce, General, Osmania University

[View the original profile](https://tal.club/meet/md-12)

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