Headline

Process Developer at Genpact

Location

Hyderabad

Work experience

Process Associate at GENPACT, Nov 2022 - Present · 3 yrs 8 mos, Hyderabad, Telangana, India, Skilled customer support professionals with a broad base of experience in technical support and operations. Resolves problem quickly, delivering high level of customer satisfaction. Excellent knowledge of computer.

Process Developer at GENPACT, Nov 2022 - Present · 3 yrs 8 mos, Moinabad, Telangana, India

Senior Customer Support at Sitel, Mar 2020 - Nov 2022 · 2 yrs 9 mos, Hyderabad, Telangana, India, Delivered multi-channel customer support via inbound calls, live chat, and email, resolving inquiries with a focus on first-contact resolution. Diagnosed and resolved browser, connectivity, and internet service provider (ISP)-related issues for customers. Recorded and tracked incidents using CRM tools, ensuring accurate documentation and timely resolution within defined SLA windows. Built rapport with customers through a personable and empathetic communication style, consistently receiving positive satisfaction feedback. Handled a high volume of concurrent interactions, demonstrating strong multi-tasking and time management skills.

Education

Master of Business Administration, System and Business Analyst, Global Education Center

Master of Business Administration, Business/Commerce, General, Osmania University