Mazhar Ansari
Mazhar Alam Ansari
Mumbai
8+ years of work experience
Jan 20241 yr 5 mosMay 2025
Mumbai, Maharashtra, India
Handled inbound and outbound communications across voice and email channels
Provided after-sales support and resolved urgent customer issues promptly
Maintained compliance with ATH, quality standards, and customer satisfaction (C-SAT) targets
Supported team members in resolving complex hotel booking issues, ensuring seamless customer service
Dec 20161 yrNov 2017
Mumbai, Maharashtra, India
Engaged prospective clients, conducted needs assessments, and presented tailored insurance solutions to drive sales.
Provided end-to-end post-sale support, ensuring smooth policy issuance and timely premium payments.
Fostered strong customer relationships to enhance retention and generate referral business.
Managed customer escalations, overseeing medical documentation and compliance processes.
Dec 20141 yr 5 mosApr 2016
Mumbai, Maharashtra, India
Provided inbound support for UK customers across sales, service, and technical assistance.
Resolved customer queries efficiently, ensuring high satisfaction and positive service experiences.
Aug 20112 yrs 5 mosDec 2013
Mumbai, Maharashtra, India
Delivered technical support for U-Verse Internet, VoIP, and Cable TV services
Resolved complex issues for U.S.-based customers with a focus on customer satisfaction
Handled challenging customer interactions with professionalism and empathy
Managed escalated calls and provided assistance as a supervisor when needed
Jul 20083 yrs 1 moJul 2011
Mumbai, Maharashtra, India
Supported UK customers with credit card services and account management
Consistently achieved quality assurance standards and sales targets
Resolved service-related inquiries efficiently, ensuring customer satisfaction
Promoted balance transfer options to customers, contributing to sales growth
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