Headline

IT Delivery & Transformation Leader | Enterprise PMO Governance | Global Operations

About

19+ years of leadership experience steering complex IT projects, programs, PMO, and service delivery engagements across BFSI and global enterprise environments. End-to-end transformation leadership spanning strategy, delivery roadmaps, PMO governance, execution, transition, stabilization, and value realization. Global delivery leadership across 20+ countries covering India, US, EMEA, APAC, and Middle East, with experience leading 250+ cross-functional professionals and strengthening risk, compliance, and performance governance. Strong expertise across Agile/Scrum, PMO, and IT service delivery, complemented by hands-on experience in automation, digital transformation, IAM/RBAC, and data compliance. Execution-driven leader with a proven track record of scaling operations, building high-performing teams from the ground up, and driving process excellence, operational efficiency, and sustainable business outcomes.

Location

Greater Bengaluru Area

AI stack

claude

Work experience

Consulting Specialist at MORPHE-US, May 2024 - Present · 2 yrs 5 mos, Lead large-scale IT transformation programs (cloud, digital, data, core systems modernization) aligned to business strategy and value realization. Partner with CXOs and senior leadership to define multi-year transformation roadmaps across people, process, and technology. Established PMO governance frameworks (RAID, benefits tracking, change management, SteerCo cadence) to ensure outcome realization and ROI tracking. Drive SI / Big 4 vendor governance, including commercials, SLAs/KPIs, delivery assurance, and performance optimization. Own program risk, dependencies, and change impact across multi-vendor, multi-geo delivery environments. Embed automation and process re-engineering, delivering measurable cost optimization and cycle-time reduction.

IT Senior Consultant PMO at CGI, Apr 2022 - Jan 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India, Led E2E implementation of infrastructure & DC migration projects from requirement intake ® planning ® execution ® deployment ® go-live ® hypercare ® BAU transition. • Coordinated Engineering, Ops, Product, Security & Compliance to ensure aligned delivery outcomes. • Built timelines, WBS, dependencies, and change plans; maintained milestones, RAID & documentation. • Drove SIT/UAT, cutover, deployment, hypercare and operational handover activities. • Ensured delivery alignment with SOX/ISO/SOC2/GDPR; partnered with Audit, Security & Risk teams. • Facilitated Agile ceremonies, stand-ups, sprint reviews & cross-team syncs; produced PMO reporting. • Proactively escalated delivery bottlenecks, capacity constraints, and risks to avoid slippage.

Associate Consultant at CGI Information Systems & Management, Apr 2022 - Jan 2024 · 1 yr 10 mos, Led post go-live stabilization for KYC automation programs, managing open items, defects, configuration fixes, and country-specific issues to closure. Owned action trackers with owners, due dates, and dependencies, achieving 95%+ on-time closure. Coordinated with vendors, client tech teams, operations, and compliance to validate fixes and obtain UAT/SIT sign-offs. Implemented Power BI executive dashboards for SLA, productivity, and risk reporting, reducing manual reporting effort by 20+ hours/week. Supported BAU handover readiness, ensuring SOPs, KPIs, test evidence, and sign-offs were complete prior to transition. Drove lessons-learned & continuous improvement actions to strengthen stabilization playbooks.

Project Lead / Delivery Specialist at Accenture, Dec 2014 - Mar 2022 · 7 yrs 4 mos, Bengaluru, Karnataka, India, • Delivered multiple IAM/RBAC implementation programs E2E across requirement ® build ® UAT/SIT ® onboarding/offboarding ® deployment ® operational support. • Ensured alignment with Identity/Security/Risk/Audit/Compliance stakeholders & regulatory controls. • Defined WBS, plans, dependencies, timelines, onboarding flows & release/transition governance. • Produced audit/transition artefacts (milestones, approvals, evidence, decision logs, acceptance docs). • Managed vendor, cost & contract dependencies driving multi-region delivery & operational readiness. • Improved delivery maturity using Hybrid execution discipline & structured cutover cycles.

Team Lead at Accenture Solutions Pvt Ltd, Dec 2014 - Mar 2022 · 7 yrs 4 mos, Led implementation & post go-live stabilization for KYC automation & regulatory services, coordinating client, vendor, and internal tech teams. Standardized KYC data dictionaries, mapped vendor tools with client MS systems via APIs, and ensured configuration validation & sign-offs. Ran global stakeholder workshops to finalize As-Is / To-Be processes, SOPs, KPIs, and controls. Managed 110+ FTE global delivery teams across 6 markets, improving closure rates and customer experience. Conducted RAID reviews, governance cadence, and escalation management, reducing critical blockers by 40%. Championed process optimization & automation, cutting TAT by 25–30% in KYC research workflows.

Education

Bachelor of Business Administration, Business Administration and Management, General, Karnataka University, Dharwad

Bachelor of Business Administration (BBA), Finance and Financial Management Services, JSS Banashankari Arts,Commerce & S.K.Gubbi Science College, Vidyagiri Dharwad