Headline

AI Customer & Operations Workflow Automation | Designing Intelligent Systems That Scale Operations & Customer Experience

About

I spent 7+ years building the People and Process pillars across Strategic Operations and Customer Success. Today, I’m building the third pillar: Automation. Having led teams through rapid scale, I know exactly where manual bottlenecks kill momentum because I’ve lived them firsthand. I’m not the typical tech professional who simply knows how to code, there are plenty of those. My strength lies in understanding how businesses, teams, and customers actually operate, then designing intelligent systems that deliver measurable outcomes. I don’t automate for the sake of technology; I build solutions that remove friction, empower teams, and create impact where it matters most.

Location

Bengaluru

AI stack

claude code

claude

n8n

notion

ChatGPT

Zapier

Work experience

Wokflow Automation Analyst at Ethos, Feb 2023 - Present · 3 y 6 mo, Bengaluru, Karnataka, India · Hybrid

Manager Underwriting Assistance at Ethos, Feb 2023 - Feb 2026 · 3 yrs 1 mo, Bengaluru, Karnataka, India · Hybrid

Specialist - Payment Accuracy (contract compliance) at Cotiviti, Aug 2022 - Feb 2023 · 7 mos, Pune District, Maharashtra, India

Customer and Client Service at Amazon, Oct 2018 - Aug 2022 · 3 yrs 11 mos, Pune Division, Maharashtra, India

Education

Bachelor of Arts - BA, Sociology, amity University