Mayank Sharma profile photo 1 on Tal

Mayank Sharma

Digital Transformation and GenAI-AIML Implementation Consultant | Optimitizing operations with Cognitive Computing | Bridging gap between business needs and technology solutions | Ex Cognizant | Ex Genpact | Ex Capgemini

Gurugram

13+ years of work experience

Infosys BPM
Aug 20232 yrs 8 mosPresent

Gurugram, Haryana, India

Infosys BPM
Nov 20211 yr 11 mosSep 2023

Pune, Maharashtra, India

• Leading the business analysis capability in the I2P/ AP processes, building excellent business connect, influencing and negotiating between tech and business • Capturing business requirements through a range of analysis techniques for the Business (Accounts Payable Value-Chain Assessments, data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams) • Functioning as a techno-functional transformation Lead and assisting Teams in designing solutions for business • Understanding the business data in depth, analyze key performance indicators and use the same to analyze the requirements further by evaluating current processes and seeking ways to automate further • Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business • Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements. • Identifying options for potential solutions and assessing them for both technical and business suitability/feasibility from I2P prospective • Working with business to capture & clarify business requirements & support business & technology teams in data analysis, data gathering including UAT phase etc. • Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team • Driving user acceptance criteria with the customer and internal stakeholders • Publishing KPI reporting, Executive Dashboards with additional supporting analysis
Cognizant
Jul 20192 yrs 5 mosNov 2021

Gurgaon, Haryana, India

Managed end to end F&A (AP, AR, ADMIN, RAO) Operations with a team of 41 members including 2 Team Leaders & 5 SME’s • Spearheaded team of 41 members including 2 Team Leaders & 5 SME’s which is also maximum team size as per company’s team alignment rules • Implemented of workflow management • Distinguished efforts in successful transition of 5 plus processes from client to centre of excellence • Driven Weekly touch point Governance calls and Monthly review of Dashboard with Stakeholders • Ensured TAT and Quality SLAs are met for entire Accounting Operations • Responsible for People & Knowledge retention, Quality of deliverable, Month end and Year end close • Implemented workflow tool to capture Input tracking and dashboard Reporting • FTE billings to client and acquiring Client approvals • IT/Proxy PM and SU SPOC responsible for proper utilization of seats, raising on/off boarding • Set up process metrics, Prepare Process Maps, create and review SOPs • Planning & implementation of the training's and cross training's with in the team • Ensured the delivery of the regular work and assessment of the team members on a regular basis with Right first time (RFT) • Annual appraisals and performance feedback for DRs • Monthly One O One with team members
GENPACT
Apr 20181 yr 4 mosJul 2019

Gurgaon, Haryana, India

Managed OTC Process (Cash apps and Credit control) with a team of 15 members in AR operations for Insurance industry and ensured process was followed as per compliance. • People management for a team size of 15 team members. • Successful Onsite process transition for OTC process from UK. • Workload allocation; Quality projects; Client communication; Change management. • Green belt trained and tested. • Spoc for Training Need Identification and skills enhancement. • Create/Draft and update SOPs, SLA’s, Training modules for Team and Input output capture procedure for the process etc. • Certified client-billing Spoc for the project. • Process improvement initiatives and automation's; Organizational level employee engagement activities. • Acted as a subject matter expert (SME) on client due diligence, fronting the Genpact team and liaising with all levels of management across customers to ensure efficient, flexible and accurate process for clients. • Review quality checks to ensure that defined SLA and guideline is adhered. • Monitor process service delivery and ensuring accomplishment of targets. • Conduct objective setting sessions, performance appraisals; provide feedback & coaching to Team members. • Process reporting - Weekly and Monthly dashboards.
XDBS Corporation
Apr 201711 mosFeb 2018

Noida, Uttar Pradesh, India

Managed Vendor Management Process with a team of 9 members in end to end AP operations and ensure process is followed as per compliance • Lead team of 5 A/P assistants and 4 Help-desk assistants, provided training, allocating and reviewing all daily work assignments. • Answer inquiries from internal customers and external vendors to assist with invoice and payment issues while streamlining processes and reinforcing efficiencies. • Train and create developmental plans for team members including subcontract team members. • Support to vendors/clients through Inbound/Outbound Calls, Email and Chat. • Partner with vendors and other divisions of (CLIENT) to resolve invoicing issues and expedite the payment process. • Respond quickly and accurately to vendor requests. • Obtain W9's and ensure accurate vendor setup and assist with issuing 1099's. • Handle the selection of vendor payments for weekly and monthly check runs. • Maintain working relationships with vendors and site managers. • Responsible for providing customer service for our internal and external clients i.e. mailing correspondence, setting up payment dates and tracking information, over riding payment terms in the system, providing information, updating files, typing, filing reports. • Inbound and Outbound call resolution on vendor queries. • Reconcile and manage vendor accounts. • Develop relationships and resolve issues with vendors • Process training, mentoring & feedback sessions to new hires. • Manage monthly one ‘o’ one and appraisal sessions for the team.
Capgemini
Oct 20124 yrs 7 mosApr 2017

Noida, Uttar Pradesh, India

Managed Accounts Payable process with a team of 5 members in end to end operations for Hospitality industry and ensured process is followed in compliance • Manage the assignments in US Accounts Payable Process. • Manage day-to-day operations for the team and adhering to service standards. • Generate and file 1099s for 31 properties. • Audit of processed invoices to ensure correct input of data before running payment. • Provide supervisory email & call support to team/vendors for queries on open accounts & statements. • Ensure closing of tickets within TAT on NEW-GEN ticketing tool. • Provide support to team for vendor code creations and failure notifications. • Research past due accounts or vendor information. • Maintenance of Billing Dashboard reporting for monthly and bi-weekly client calls. • Ensure seamless communication between Onshore & Offshore, which involves updating the team on all process updates provided by onshore property (client) team. • Work with vendors, properties and internal teams to resolve any invoice related queries. • Process training to new hires. • Motivate team through the creation and maintenance of a positive team atmosphere & providing the customer service with an informal yet a professional atmosphere with a high level of focus towards achievement of targets.

Education

Delhi University

Bachelor of Commerce - BCom

Delhi University

20083 yrs2011

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Headline

Digital Transformation and GenAI-AIML Implementation Consultant | Optimitizing operations with Cognitive Computing | Bridging gap between business needs and technology solutions | Ex Cognizant | Ex Genpact | Ex Capgemini

About

Experienced finance and accounting professional with 12 years of global expertise. Proficient in Digital Transformation, ERP solutions, AI-ML technology and Program Management. Developed innovative solutions to tackle complex challenges in Finance & Accounting across various industries. Dedicated to enhancing efficiency through automation and ERP implementations, leading to increased profitability and bolstered client trust in growth oriented Organizations (Infosys || Cognizant || Genpact || XDBS || Capgemini)

Location

Gurugram

Work experience

Senior Lead Analyst at Infosys BPM, Aug 2023 - Present · 2 yrs 8 mos, Gurugram, Haryana, India

Domain Lead Analyst (Digital Transformation) at Infosys BPM, Nov 2021 - Sep 2023 · 1 yr 11 mos, Pune, Maharashtra, India, • Leading the business analysis capability in the I2P/ AP processes, building excellent business connect, influencing and negotiating between tech and business • Capturing business requirements through a range of analysis techniques for the Business (Accounts Payable Value-Chain Assessments, data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams) • Functioning as a techno-functional transformation Lead and assisting Teams in designing solutions for business • Understanding the business data in depth, analyze key performance indicators and use the same to analyze the requirements further by evaluating current processes and seeking ways to automate further • Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business • Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements. • Identifying options for potential solutions and assessing them for both technical and business suitability/feasibility from I2P prospective • Working with business to capture & clarify business requirements & support business & technology teams in data analysis, data gathering including UAT phase etc. • Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team • Driving user acceptance criteria with the customer and internal stakeholders • Publishing KPI reporting, Executive Dashboards with additional supporting analysis

Accounting Manager at Cognizant, Jul 2019 - Nov 2021 · 2 yrs 5 mos, Gurgaon, Haryana, India, Managed end to end F&A (AP, AR, ADMIN, RAO) Operations with a team of 41 members including 2 Team Leaders & 5 SME’s • Spearheaded team of 41 members including 2 Team Leaders & 5 SME’s which is also maximum team size as per company’s team alignment rules • Implemented of workflow management • Distinguished efforts in successful transition of 5 plus processes from client to centre of excellence • Driven Weekly touch point Governance calls and Monthly review of Dashboard with Stakeholders • Ensured TAT and Quality SLAs are met for entire Accounting Operations • Responsible for People & Knowledge retention, Quality of deliverable, Month end and Year end close • Implemented workflow tool to capture Input tracking and dashboard Reporting • FTE billings to client and acquiring Client approvals • IT/Proxy PM and SU SPOC responsible for proper utilization of seats, raising on/off boarding • Set up process metrics, Prepare Process Maps, create and review SOPs • Planning & implementation of the training's and cross training's with in the team • Ensured the delivery of the regular work and assessment of the team members on a regular basis with Right first time (RFT) • Annual appraisals and performance feedback for DRs • Monthly One O One with team members

Assistant Manager at GENPACT, Apr 2018 - Jul 2019 · 1 yr 4 mos, Gurgaon, Haryana, India, Managed OTC Process (Cash apps and Credit control) with a team of 15 members in AR operations for Insurance industry and ensured process was followed as per compliance. • People management for a team size of 15 team members. • Successful Onsite process transition for OTC process from UK. • Workload allocation; Quality projects; Client communication; Change management. • Green belt trained and tested. • Spoc for Training Need Identification and skills enhancement. • Create/Draft and update SOPs, SLA’s, Training modules for Team and Input output capture procedure for the process etc. • Certified client-billing Spoc for the project. • Process improvement initiatives and automation's; Organizational level employee engagement activities. • Acted as a subject matter expert (SME) on client due diligence, fronting the Genpact team and liaising with all levels of management across customers to ensure efficient, flexible and accurate process for clients. • Review quality checks to ensure that defined SLA and guideline is adhered. • Monitor process service delivery and ensuring accomplishment of targets. • Conduct objective setting sessions, performance appraisals; provide feedback & coaching to Team members. • Process reporting - Weekly and Monthly dashboards.

Team Lead at XDBS Corporation, Apr 2017 - Feb 2018 · 11 mos, Noida, Uttar Pradesh, India, Managed Vendor Management Process with a team of 9 members in end to end AP operations and ensure process is followed as per compliance • Lead team of 5 A/P assistants and 4 Help-desk assistants, provided training, allocating and reviewing all daily work assignments. • Answer inquiries from internal customers and external vendors to assist with invoice and payment issues while streamlining processes and reinforcing efficiencies. • Train and create developmental plans for team members including subcontract team members. • Support to vendors/clients through Inbound/Outbound Calls, Email and Chat. • Partner with vendors and other divisions of (CLIENT) to resolve invoicing issues and expedite the payment process. • Respond quickly and accurately to vendor requests. • Obtain W9's and ensure accurate vendor setup and assist with issuing 1099's. • Handle the selection of vendor payments for weekly and monthly check runs. • Maintain working relationships with vendors and site managers. • Responsible for providing customer service for our internal and external clients i.e. mailing correspondence, setting up payment dates and tracking information, over riding payment terms in the system, providing information, updating files, typing, filing reports. • Inbound and Outbound call resolution on vendor queries. • Reconcile and manage vendor accounts. • Develop relationships and resolve issues with vendors • Process training, mentoring & feedback sessions to new hires. • Manage monthly one ‘o’ one and appraisal sessions for the team.

SME/Senior Associate at Capgemini, Oct 2012 - Apr 2017 · 4 yrs 7 mos, Noida, Uttar Pradesh, India, Managed Accounts Payable process with a team of 5 members in end to end operations for Hospitality industry and ensured process is followed in compliance • Manage the assignments in US Accounts Payable Process. • Manage day-to-day operations for the team and adhering to service standards. • Generate and file 1099s for 31 properties. • Audit of processed invoices to ensure correct input of data before running payment. • Provide supervisory email & call support to team/vendors for queries on open accounts & statements. • Ensure closing of tickets within TAT on NEW-GEN ticketing tool. • Provide support to team for vendor code creations and failure notifications. • Research past due accounts or vendor information. • Maintenance of Billing Dashboard reporting for monthly and bi-weekly client calls. • Ensure seamless communication between Onshore & Offshore, which involves updating the team on all process updates provided by onshore property (client) team. • Work with vendors, properties and internal teams to resolve any invoice related queries. • Process training to new hires. • Motivate team through the creation and maintenance of a positive team atmosphere & providing the customer service with an informal yet a professional atmosphere with a high level of focus towards achievement of targets.

Education

Bachelor of Commerce - BCom, Delhi University