Mayank P. profile photo 1 on Tal

Mayank P.

IT Operations Specialist | ITSM | ServiceNow

Bengaluru

7+ years of work experience

HCLTech
Dec 20223 yrs 9 mosPresent

Bengaluru, Karnataka, India

I work as a Specialist in the Service Operation Project, where my primary responsibility is to deploy software and fulfill client's software requirements according to their Line of Business (LOB). Throughout the deployment, I ensure thorough validation across key departments, including Technological Software Consulting (TSC) restriction, Software license validation, and GEO-compliance validation. I sometimes engage with the governance team to ensure alignment and compliance with organizational policies and standards.
Startek
Mar 202210 mosDec 2022

Bengaluru, Karnataka, India

In this role, my primary responsibilities revolve around delivering technical support by remotely accessing desktops and laptops to troubleshoot and resolve issues for end-users. This involves a wide range of tasks including diagnosing and addressing network connectivity issues, facilitating Window installations, managing drive storage partitions, and tackling various other technical challenges that may arise. Furthermore, I am tasked with logging tickets for non-technical matters, such as physical damage or hinge issues. I maintain regular communication with both the service centre and filed technicians throughout the lifecycles of a ticket until its closure, ensuring effective corrditnationand timely resolution of issues.
Infosys
May 20192 yrs 8 mosDec 2021

Gurgaon, Haryana, India

Operating within a blended process framework at the Income Tax Department, I am tasked with managing all escalation received on the helpdesk and ensuringtimely and effective resolutionsfor end-users. In this capacity, my primary responsibilities revolve around providing technical support by remotely accessing desktops/laptopss to swiftly resolve identified issues.

Mayank’s AI Stack

claude code
claude code

Education

Guru Gobind Singh Indraprastha University

Master of Business Administration - MBA, Marketing

Guru Gobind Singh Indraprastha University

20162 yrs2018
Punjab technical university

Bachelor of Business Administration - BBA, Marketing/Marketing Management, General

Punjab technical university

20123 yrs2015

Join Mayank and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Mayank P. on Tal

Headline

IT Operations Specialist | ITSM | ServiceNow

About

About Me --------------- I believe in constant self-improvement, both personally and professionally. I am always learning and working to enhance my skills. When challenges arise, I strive to stay calm and focused, ensuring I can handle adversity effectively. Professional Career --------------------- Experience IT professional specializing in software deployment management through ticketing systems. Proficient in utilizing ticketing systems to facilitate seamless software deployment processes, enduring timely and efficient delivery of applications and updates. Skill in coordinating with the development team, stakeholders, and end-users to prioritize and schedule deployments while minimizing disruption to operations. Proven track record of implementing best practices and optimizing workflow within ticketing systems to streamline software deployment lifecycle.

Location

Bengaluru

AI stack

claude code

Work experience

Technical Specialist at HCLTech, Dec 2022 - Present · 3 yrs 9 mos, Bengaluru, Karnataka, India, I work as a Specialist in the Service Operation Project, where my primary responsibility is to deploy software and fulfill client's software requirements according to their Line of Business (LOB). Throughout the deployment, I ensure thorough validation across key departments, including Technological Software Consulting (TSC) restriction, Software license validation, and GEO-compliance validation. I sometimes engage with the governance team to ensure alignment and compliance with organizational policies and standards.

Technical Support Executive at Startek, Mar 2022 - Dec 2022 · 10 mos, Bengaluru, Karnataka, India, In this role, my primary responsibilities revolve around delivering technical support by remotely accessing desktops and laptops to troubleshoot and resolve issues for end-users. This involves a wide range of tasks including diagnosing and addressing network connectivity issues, facilitating Window installations, managing drive storage partitions, and tackling various other technical challenges that may arise. Furthermore, I am tasked with logging tickets for non-technical matters, such as physical damage or hinge issues. I maintain regular communication with both the service centre and filed technicians throughout the lifecycles of a ticket until its closure, ensuring effective corrditnationand timely resolution of issues.

Senior Process Executive at Infosys, May 2019 - Dec 2021 · 2 yrs 8 mos, Gurgaon, Haryana, India, Operating within a blended process framework at the Income Tax Department, I am tasked with managing all escalation received on the helpdesk and ensuringtimely and effective resolutionsfor end-users. In this capacity, my primary responsibilities revolve around providing technical support by remotely accessing desktops/laptopss to swiftly resolve identified issues.

Education

Master of Business Administration - MBA, Marketing, Guru Gobind Singh Indraprastha University

Bachelor of Business Administration - BBA, Marketing/Marketing Management, General, Punjab technical university