Headline

Commercial SaaS Account Manager | Enterprise Growth, Expansion & Retention | Adobe | AmEx

About

Commercial SaaS Account Manager with 12+ years of experience across enterprise SaaS, customer growth, strategic accounts, and revenue expansion. My experience spans both hunting and farming motions — from pipeline generation and customer acquisition to renewals, retention, expansion, and long-term account growth across enterprise and mid-market environments. At Adobe, I managed a 700+-account portfolio across the Creative Cloud and Document Cloud ecosystems, driving customer growth, expansion opportunities, renewal engagement, and strategic account conversations in both reseller-led and enterprise environments. Across roles at American Express, LambdaTest, Pepper Content, and Fuzen.io, I’ve worked across SaaS sales, account management, customer success, and revenue-focused customer engagement — partnering cross-functionally with Sales, Product, Support, and Leadership teams to improve customer outcomes and commercial performance. Core areas include: • Strategic Account Growth • Expansion & Renewals • Revenue Retention (NRR/GRR) • Customer Success & Adoption • Account Expansion & Upsell • Enterprise & Mid-Market SaaS • Executive Stakeholder Engagement • Pipeline Generation & Customer Growth Currently exploring opportunities across Commercial Customer Success, Strategic Accounts, Account Management, and revenue-focused SaaS growth roles.

Location

New Delhi

Work experience

CSAM at Adobe, Nov 2024 - Dec 2025 · 1 yr 2 mos, New Delhi, Managed a large-scale portfolio of 700+ mid-market and enterprise accounts across Adobe Creative Cloud and Document Cloud ecosystems within reseller-led and enterprise SaaS environments. • Owned customer growth, expansion, renewals, retention, and strategic account engagement across a $10M+ ARR portfolio • Generated 25+ qualified expansion opportunities monthly through proactive customer engagement, whitespace identification, and account-based outreach • Drove portfolio growth through expansion-focused engagement, executive stakeholder alignment, and renewal risk management • Managed customer health reviews, renewal forecasting, escalation management, and commercial account conversations using Salesforce, Clari, Gong, Outreach, and Dynamics • Partnered cross-functionally with Sales, Product, Support, and Partner teams to improve retention, reduce churn risk, and strengthen customer outcomes Key Wins • Delivered ~40% portfolio growth across managed accounts • Maintained strong contribution toward NRR and GRR performance • Consistently ranked among top outbound-to-discovery conversion contributors on the team

Customer Success & Revenue Lead at Fuzen.io, Feb 2023 - Dec 2024 · 1 yr 11 mos, Nashik, Led customer growth, account expansion, and revenue-focused customer engagement for a no-code SaaS platform serving startups, founders, and SMB customers. • Managed both hunting and farming motions across outbound prospecting, onboarding, adoption, renewals, retention, and account expansion • Built and executed customer growth and go-to-market initiatives across startup ecosystems and founder-led businesses • Worked directly with founders and leadership teams to align customer requirements with scalable no-code solutions • Established sales, onboarding, and customer success processes from the ground up • Managed strategic customer relationships across discovery, implementation, stakeholder engagement, and long-term account growth Key Wins • Closed 5 deals within the first month • Generated 40+ qualified leads monthly • Improved account expansion by 8% • Helped build the company’s early-stage customer growth and engagement motion

Sales Manager – Enterprise SaaS at LambdaTest, Aug 2020 - Dec 2021 · 1 yr 5 mos, Noida, Managed enterprise SaaS sales and account growth initiatives across QA, DevOps, and engineering-focused customer segments. • Drove new pipeline generation alongside account expansion, renewals, upsell, and retention initiatives across enterprise accounts • Managed stakeholder engagement, customer evaluations, and solution-based commercial conversations across mid-market and enterprise customers • Partnered with Product and Marketing teams to align customer feedback with commercial growth opportunities • Managed forecasting, deal governance, pipeline visibility, and account growth initiatives within a fast-paced SaaS environment Key Wins • Grew a strategic enterprise account by 25% through targeted expansion initiatives • Achieved renewal rates exceeding 40% with 10% YoY revenue growth across key accounts • Recovered a churn-risk customer and closed a $1,950 MRR expansion opportunity

Account Manager at Pepper, Aug 2020 - Dec 2021 · 1 yr 5 mos, Mumbai, Managed customer acquisition, account growth, and expansion initiatives across US and India markets for SaaS, agency, enterprise marketing, and D2C customers. • Owned outbound prospecting, pipeline generation, account retention, and customer expansion across strategic accounts • Conducted discovery conversations, stakeholder engagement, and account-based outreach initiatives across enterprise and mid-market customers • Worked cross-functionally with Sales and Marketing teams to improve pipeline visibility and customer growth opportunities • Maintained long-term customer relationships through structured onboarding, proactive communication, and account management Key Wins • Generated 50–60 qualified opportunities monthly • Contributed $2M+ in new business revenue • Exceeded annual sales targets by 15% • Maintained 30%+ retention across US and UK accounts

Deputy Manager at Paisabazaar, Jan 2019 - May 2020 · 1 yr 5 mos, Gurugram, Managed high-volume fintech sales operations, customer onboarding, compliance delivery, and partner relationship management within a regulated financial services environment. • Led teams across customer onboarding, verification, quality, and sales operations • Managed institutional partnerships and onboarding initiatives with financial organizations including Standard Chartered Bank and Muthoot Finance • Built operational workflows and KPI dashboards to improve transparency, efficiency, and forecasting visibility • Partnered cross-functionally with Risk, Product, and Banking stakeholders to improve operational execution and customer onboarding outcomes Key Wins • Delivered ₹1Cr+ business month-on-month from the Mumbai region • Cleared RBI-aligned audits with zero major findings • Improved onboarding turnaround time by 25% • Reduced operational exceptions and strengthened compliance accuracy

Education

Bachelor's degree, Bachelors of Arts, Mahatma Gandhi University, Kerala

Bachelor of Arts, Mahatma Gandhi University, Kerala