---
title: "Mayank Gangwar - Product Manager in Bengaluru | Tal"
description: "Meet Mayank Gangwar, Product Manager | AI Chatbot & Service Cloud @ LeadSquared | Building Conversational AI, Ticketing & Customer Experience Platforms based in Bengaluru. AI stack includes claude code, claude, and cursor."
image: "https://tal.club/meet/mayank-gangwar/share-image"
---

# Mayank Gangwar on Tal

## Headline

Product Manager \| AI Chatbot & Service Cloud @ LeadSquared \| Building Conversational AI, Ticketing & Customer Experience Platforms

## About

I’m a Product Manager at LeadSquared, leading two core products: our AI Chatbot and Service Cloud \(enterprise ticketing platform\)\. My focus is leveraging conversational AI and automation to help enterprises deliver customer support at scale across Manufacturing, BFSI, and Education\. I enjoy turning complex customer problems into scalable product solutions\. Working closely with 30\+ enterprise customers, I’ve uncovered critical pain points, shaped 45\+ high\-impact product releases, and driven a 40% increase in client adoption within six months of launch\. Through AI\-powered workflows and automation initiatives, I’ve helped reduce average query resolution time by 47% while contributing ₹1CR\+ in new ARR\. My approach to product management is discovery\-led and data\-driven\. I partner closely with customers, engineering, design, sales, and customer success teams to define product strategy, write PRDs, prioritize roadmaps, and drive execution from concept to launch\. Areas of interest: AI Products, Conversational AI, Enterprise SaaS, Customer Experience, Product Strategy, and Automation\. Always happy to connect with fellow product builders, founders, and professionals working in AI and B2B SaaS\.

## Location

Bengaluru

## AI stack

claude code

claude

cursor

lovable

notebooklm

notion

## Work experience

Product Manager at LeadSquared, Oct 2024 \- Present · 1 yr 11 mos, Bengaluru, AI CHATBOT & CONVERSATIONAL AI • Own product strategy, roadmap, and execution for LeadSquared's AI Chatbot platform\. • Drive conversational AI initiatives across customer support automation, lead engagement, and AI\-powered workflows\. • Partner with enterprise customers to identify high\-value use cases, contributing to 20\+ feature releases\. SERVICE CLOUD • Lead roadmap definition and feature prioritization for LeadSquared's Service Cloud \(enterprise ticketing platform\)\. • Define workflows, SLAs, and automation capabilities that reduced average query resolution time by 47%\. • Drove a 40% increase in client adoption within 6 months through customer\-led prioritization and product improvements\. CUSTOMER DISCOVERY & PRODUCT STRATEGY • Conduct customer interviews and solution workshops with 30\+ enterprise clients across BFSI, Manufacturing, and Education\. • Translate customer pain points into PRDs, use cases, and MVP plans in collaboration with engineering and design teams\. • Conduct competitive benchmarking and market research to inform product direction and positioning\. IMPACT • Contributed ₹1CR\+ in new ARR through strategic product initiatives and customer\-led feature adoption\. • Led cross\-functional execution across Product, Engineering, Sales, Customer Success, and Implementation teams\.

Product Manager at LeadSquared, Feb 2024 \- Sep 2024 · 7 mo, On\-site, SERVICE CLOUD • Supported product discovery and feature definition for LeadSquared's Service Cloud platform\. • Conducted customer interviews to uncover enterprise support challenges and translate them into product requirements\. • Contributed to PRDs, workflow design, and automation use cases that informed future roadmap decisions\. • Collaborated with product, engineering, and customer facing teams to validate solutions and support feature delivery\.

Salesforce Developer at Deloitte, Apr 2023 \- Jun 2023 · 3 mos

## Education

Bachelor of Technology \- BTech, Cyber security, SRM IST Chennai

[View the original profile](https://tal.club/meet/mayank-gangwar)

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