Headline

Product Manager | AI Chatbot & Service Cloud @ LeadSquared | Building Conversational AI, Ticketing & Customer Experience Platforms

About

I’m a Product Manager at LeadSquared, leading two core products: our AI Chatbot and Service Cloud (enterprise ticketing platform). My focus is leveraging conversational AI and automation to help enterprises deliver customer support at scale across Manufacturing, BFSI, and Education. I enjoy turning complex customer problems into scalable product solutions. Working closely with 30+ enterprise customers, I’ve uncovered critical pain points, shaped 45+ high-impact product releases, and driven a 40% increase in client adoption within six months of launch. Through AI-powered workflows and automation initiatives, I’ve helped reduce average query resolution time by 47% while contributing ₹1CR+ in new ARR. My approach to product management is discovery-led and data-driven. I partner closely with customers, engineering, design, sales, and customer success teams to define product strategy, write PRDs, prioritize roadmaps, and drive execution from concept to launch. Areas of interest: AI Products, Conversational AI, Enterprise SaaS, Customer Experience, Product Strategy, and Automation. Always happy to connect with fellow product builders, founders, and professionals working in AI and B2B SaaS.

Location

Bengaluru

AI stack

claude code

claude

cursor

lovable

notebooklm

notion

Work experience

Product Manager at LeadSquared, Oct 2024 - Present · 1 yr 11 mos, Bengaluru, AI CHATBOT & CONVERSATIONAL AI • Own product strategy, roadmap, and execution for LeadSquared's AI Chatbot platform. • Drive conversational AI initiatives across customer support automation, lead engagement, and AI-powered workflows. • Partner with enterprise customers to identify high-value use cases, contributing to 20+ feature releases. SERVICE CLOUD • Lead roadmap definition and feature prioritization for LeadSquared's Service Cloud (enterprise ticketing platform). • Define workflows, SLAs, and automation capabilities that reduced average query resolution time by 47%. • Drove a 40% increase in client adoption within 6 months through customer-led prioritization and product improvements. CUSTOMER DISCOVERY & PRODUCT STRATEGY • Conduct customer interviews and solution workshops with 30+ enterprise clients across BFSI, Manufacturing, and Education. • Translate customer pain points into PRDs, use cases, and MVP plans in collaboration with engineering and design teams. • Conduct competitive benchmarking and market research to inform product direction and positioning. IMPACT • Contributed ₹1CR+ in new ARR through strategic product initiatives and customer-led feature adoption. • Led cross-functional execution across Product, Engineering, Sales, Customer Success, and Implementation teams.

Product Manager at LeadSquared, Feb 2024 - Sep 2024 · 7 mo, On-site, SERVICE CLOUD • Supported product discovery and feature definition for LeadSquared's Service Cloud platform. • Conducted customer interviews to uncover enterprise support challenges and translate them into product requirements. • Contributed to PRDs, workflow design, and automation use cases that informed future roadmap decisions. • Collaborated with product, engineering, and customer facing teams to validate solutions and support feature delivery.

Salesforce Developer at Deloitte, Apr 2023 - Jun 2023 · 3 mos

Education

Bachelor of Technology - BTech, Cyber security, SRM IST Chennai