Headline

Senior Product Manager | Driving Product led Growth

About

As a Senior Product Manager at TATA CLIQ, I have contributed to elevating payment success rates, improving conversion rates, and reducing cart abandonment through initiatives such as Cvvless payments, international card transactions, and seamless checkout features. My efforts in streamlining payment flows and providing timely failure notifications have been instrumental in addressing customer pain points and enhancing overall user experience. With over 8 years of experience spanning e-commerce, insurance, and automotive industries, I specialize in product sense, product-led growth, and pricing strategy. My mission is to deliver impactful, data-driven solutions that align with both organizational goals and customer needs, driving measurable business success.

Location

Greater Bengaluru Area

AI stack

antigravity

claude code

cursor

gemini

lovable

perplexity

Work experience

Senior Product Manager at Plum, Apr 2026 - Present · 5 mos, Bengaluru, Karnataka, India, Scaling retail health journey by 3X

Senior Product Manager at Tata CLiQ, Oct 2024 - Aug 2026 · 1 yr 11 mos, Mumbai, Maharashtra, India, Seamless payments: Launched Cvvless payments, International card transactions, Native OTP to improve payment success rate from 75% to 80% improving conversion rate by 5% (80 Crore uplift) Seamless checkout: spearheaded the launch of auto applicable bank offers, ensuring offers get applied without any manual interventions with clear savings callout; improved checkout CTR by 20% & overall conversion by 6% Reducing cart abandonment: Devised product strategy to reduce cart abandonment from 86% to 80% by streamlining the retry payment flow, restoring carts for failed orders, and providing payment failure within 2 mins to ease retry payment B2B2C Luxury Expansion: Enabled 50 Cr GMV by launching a global sourcing model with smooth cross-border CX—easy returns/cancellations, end-to-end tracking, and in-system QC checks to prevent damaged deliveries Corporate gift card for growth: Launched gift card bulk enquiry journey on app and web to drive GMV of 15 Crore Refund Experience Improvement: Reduced social escalations and refund-related call volumes by 30% by introducing penny testing to eliminate COD refund failures and automating seller QC, cutting refund timelines by 3 days Auto ticket creation for social escalations: Led the product strategy for direct ticket creation in Salesforce cloud on the basis of sentiment analysis reducing the escalation resolution TAT by 1 day and reduced repeat escalations by 20%

PM-2 , Central products at Acko, Mar 2022 - Sep 2024 · 2 yrs 7 mos, Bengaluru, Karnataka, India, Fraud Detection System (FDS): lead my team to 3rd spot out of 35 team as part of annual Hackathon competition Bias for action: spearheaded development of Fraud detection system which can reduce the share of claim sent for manual investigation thus saving total cost by 10 Cr INR and improving claims CSAT by 5% Process redesign: Designed the new process that will ensure that claim handler is incentivised to use Fraud detection system and ensuring that workflow leaves no ambiguity for doubt, helping 100% adoption and claim TAT reduction by 3 days (from 14) Asko - In house Gen AI driven D2C Conversational bot that can assist customer in getting his query resolved Product strategy: Drafted the product roadmap charting the development of chatbot which works across presales and post sales journey, and helps reduce Customer support cost by 30% (2 Cr Saving) and improve sales by 10% (10 Cr revenue) in a year Context engine: Developed a UI portal that aggregated customer’s context over various channels and provides quick summary for agent to allow faster query resolution, improving call center service level by 20% Intent prediction: developed a smart IVR system that uses the user activity to figure out why the user called Toll free number, using the same to route call to right agent skipping IVR steps, improving speed of answer by 30 sec Acko Cloud: No-code insure tech platform that helps insurers to define their offering and manage business Developed a no-code Policy Admin System(PAS) that allows an insurance player to define his insurance offering and PAS manages the policy; leading faster GTM (saving 3 months time) for travel and life insurance product Frugality: developed Claim Management system, a common platform for all insurance businesses where client can define the process, manage claims efficiently, reduced development cost by 50%(saving 1Cr INR)

Program Manager at Ola Electric, Aug 2021 - Mar 2022 · 8 mos, Bengaluru, Karnataka, India, Led the development of Mobile platform which allows the Ola Test drive agent to reach the customers preferred location at the required time, ensuring seamless communication, improving lead conversion via Test drive by 30% (increased sales of 1 Cr) Spearheaded delivery of end to end D2C buy journey for the Ola scooter where the scooter is delivered at home much like e-commerce product, allowing customer to avail loan, get registration, all in mobile improving the Monthly sales by INR 4 Cr Funnel analysis:Improved the loan conversion rate by 30% by identifying gaps in the journey to boost sales by 5 Cr INR a. Used the success rate to nudge the user to right banks based on historical data of similar customer reducing dropoff by 10% b. Improved chances of customer getting loan by getting Pre KYC done to improve chances of getting loan by 20%

Education

Master of Business Administration, Marketing, Indian School of Business

Bachelor of Technology, Mechanical Engineering, National Institute of Technology Karnataka

Public links

medium: https://medium.com/@arora.mayank1

github: https://github.com/Maxpayne0402arora

youtube.com: https://youtube.com/@aroramax9

aroramayank.netlify.app: https://aroramayank.netlify.app/