Mayank Karnwanshi profile photo 1 on Tal

Mayank Karnwanshi

Senior Consultant @ EY | Business Analyst | Power BI & Data Analytics | ITIL Service Management | Incident Analytics | Stakeholder Management

Bhopal

5+ years of work experience

EY
Nov 20241 yr 9 mosPresent

Pune District, Maharashtra, India

•Managing and resolving concerns of over 2000 product users regarding product usability. Handling client escalations with a resolution rate of 95% within 24 hours. •Addressing 100% of change requests and enhancements related to product usability raised by clients. •Achieving a 98% resolution rate for customer issues including usability, features, and queries. •Conducting consultations with clients based on identified pain points resulting in a15% increase in product usage and implementation of change requests. •Providing training sessions to clients for upcoming changes with new releases every quarter with a 100% attendance rate. •Successfully planning, estimating, and executing 100% of change and service requests. Identifying and addressing recurring patterns in customer raised tickets resulting in a 25% decrease in ticket volume. •Collaborating with Technical Account Managers to ensure 100% on time deliverables, increasing efficiency by 25%, and achieving 95% customer satisfaction. •Demonstrating a strong technical understanding of the product resulting in a 90% customer satisfaction rate. •Efficiently handling Zycus product configurations, Incident Management Tools, MS-Excel, with a 99% accuracy rate. •Conducting interviews with business units, stakeholders, and C-level executives to gather and clarify business requirements, developing future business process flows, identifying implementation impacts, and coordinating detailed design reviews for the business.
Zycus
Jul 20231 yr 5 mosNov 2024

Pune District, Maharashtra, India

• Managing and resolving concerns of over 2000 product users regarding product usability. Handling client escalations with a resolution rate of 95% within 24 hours. • Successfully implementing product roll outs for clients across 10 different regions globally. • Addressing 100% of change requests and enhancements related to product usability raised by clients. • Achieving a 98% resolution rate for customer issues including usability, features, and queries. • Achieving a 20% increase in cross-selling and up-selling activities for the organization. • Conducting consultations with clients based on identified pain points resulting in a 15% increase in product usage and implementation of change requests. • Prioritizing client concerns resulting in a 30% improvement in resolution time and meeting 95% of SLAs. • Conducting comprehensive understanding sessions with 100% of customers regarding their Zycus application configurations and usage patterns. • Successfully planning, estimating, and executing 100% of change and service requests. Identifying and addressing recurring patterns in customer raised tickets resulting in a 25% decrease in ticket volume. • Managing all aspects of maintaining implemented customers, including business process mapping, with a 100% accuracy rate. Collaborating with Technical Account Managers to ensure 100% on time deliverables, increasing efficiency by 25%, and achieving 95% customer satisfaction. • Actively participating in and contributing to best practices and knowledge sharing initiatives, resulting in a 30% improvement in customer KYC. • Demonstrating a strong technical understanding of the product resulting in a 90% customer satisfaction rate. • Conducting interviews with business units, stakeholders, and technical leaders to gather and clarify business requirements, developing future business process flows, identifying implementation impacts, and coordinating detailed design reviews for the business.
Zycus
Oct 20211 yr 10 mosJul 2023

Mumbai, Maharashtra, India

Wildcraft India
Apr 20217 mosOct 2021

Bangalore Urban, Karnataka, India

• Involved in overall activities related to Business Strategic Planning & Sales order for cross-sell & distribution. • Handling corporate orders related to backpack, shoes and merchandise offered by Wildcraft. • Work on seeding and nurturing clients while providing them with the material and technology use in manufacturing the product. • Cold callings regarding the new client on boarding.

Education

Sri Balaji University, Pune

pgdm, Marketing

Sri Balaji University, Pune

b.com, computers

bhopal school of social sciences

20153 yrs2018

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Headline

Senior Consultant @ EY | Business Analyst | Power BI & Data Analytics | ITIL Service Management | Incident Analytics | Stakeholder Management

About

Senior Consultant at EY | Business Analysis | Data Analytics My career began in sales and client engagement, which helped me develop strong stakeholder communication skills. I later transitioned into Business Analysis and Data Analytics, where I now focus on building insight-driven solutions for enterprise clients. I am a Business Analyst and Agile professional with 4+ years of experience delivering enterprise IT and consulting solutions across US and EMEA clients. Currently at Ernst & Young (EY), I lead the design and delivery of a Service Availability Insight Portal for Northern Trust using Power BI and ITIL-aligned incident analytics. Key Work • Designed a Power BI analytics solution tracking uptime for 100+ enterprise applications • Built availability forecasting models using historical incident data • Performed major incident analytics to define KPIs and dashboards • Reconciled data from multiple enterprise systems ensuring 100% reporting accuracy • Delivered actionable insights helping IT teams prioritize critical outages Impact • Improved executive visibility into application downtime • Enabled trend-based service performance monitoring • Supported strategic decision-making through data insights Tools & Expertise Power BI | ITIL | Business Analysis | Incident Analytics | Stakeholder Management | Process Optimization

Location

Bhopal

Work experience

Senior Consultant at EY, Nov 2024 - Present · 1 yr 9 mos, Pune District, Maharashtra, India, •Managing and resolving concerns of over 2000 product users regarding product usability. Handling client escalations with a resolution rate of 95% within 24 hours. •Addressing 100% of change requests and enhancements related to product usability raised by clients. •Achieving a 98% resolution rate for customer issues including usability, features, and queries. •Conducting consultations with clients based on identified pain points resulting in a15% increase in product usage and implementation of change requests. •Providing training sessions to clients for upcoming changes with new releases every quarter with a 100% attendance rate. •Successfully planning, estimating, and executing 100% of change and service requests. Identifying and addressing recurring patterns in customer raised tickets resulting in a 25% decrease in ticket volume. •Collaborating with Technical Account Managers to ensure 100% on time deliverables, increasing efficiency by 25%, and achieving 95% customer satisfaction. •Demonstrating a strong technical understanding of the product resulting in a 90% customer satisfaction rate. •Efficiently handling Zycus product configurations, Incident Management Tools, MS-Excel, with a 99% accuracy rate. •Conducting interviews with business units, stakeholders, and C-level executives to gather and clarify business requirements, developing future business process flows, identifying implementation impacts, and coordinating detailed design reviews for the business.

Senior Business Analyst at Zycus, Jul 2023 - Nov 2024 · 1 yr 5 mos, Pune District, Maharashtra, India, • Managing and resolving concerns of over 2000 product users regarding product usability. Handling client escalations with a resolution rate of 95% within 24 hours. • Successfully implementing product roll outs for clients across 10 different regions globally. • Addressing 100% of change requests and enhancements related to product usability raised by clients. • Achieving a 98% resolution rate for customer issues including usability, features, and queries. • Achieving a 20% increase in cross-selling and up-selling activities for the organization. • Conducting consultations with clients based on identified pain points resulting in a 15% increase in product usage and implementation of change requests. • Prioritizing client concerns resulting in a 30% improvement in resolution time and meeting 95% of SLAs. • Conducting comprehensive understanding sessions with 100% of customers regarding their Zycus application configurations and usage patterns. • Successfully planning, estimating, and executing 100% of change and service requests. Identifying and addressing recurring patterns in customer raised tickets resulting in a 25% decrease in ticket volume. • Managing all aspects of maintaining implemented customers, including business process mapping, with a 100% accuracy rate. Collaborating with Technical Account Managers to ensure 100% on time deliverables, increasing efficiency by 25%, and achieving 95% customer satisfaction. • Actively participating in and contributing to best practices and knowledge sharing initiatives, resulting in a 30% improvement in customer KYC. • Demonstrating a strong technical understanding of the product resulting in a 90% customer satisfaction rate. • Conducting interviews with business units, stakeholders, and technical leaders to gather and clarify business requirements, developing future business process flows, identifying implementation impacts, and coordinating detailed design reviews for the business.

Business Analyst at Zycus, Oct 2021 - Jul 2023 · 1 yr 10 mos, Mumbai, Maharashtra, India

Corporate Manager at Wildcraft India, Apr 2021 - Oct 2021 · 7 mos, Bangalore Urban, Karnataka, India, • Involved in overall activities related to Business Strategic Planning & Sales order for cross-sell & distribution. • Handling corporate orders related to backpack, shoes and merchandise offered by Wildcraft. • Work on seeding and nurturing clients while providing them with the material and technology use in manufacturing the product. • Cold callings regarding the new client on boarding.

Education

pgdm, Marketing, Sri Balaji University, Pune

b.com, computers, bhopal school of social sciences