Headline

Absolute learner | IIM Ahmedabad | IIT Kharagpur | Meesho | Microsoft | Eventbrite | Innovaccer | Freshworks

About

Highlights of my journey include: • Nominated for the Rising Star Award by Product Led Alliance (Global Product Management Awards) • Built vertical and horizontal SaaS products across support, CRM, ITSM, healthcare, real estate, communication, and productivity domains • Played a key role in the success of three Indian SaaS unicorns • Drove end-to-end encryption in Microsoft Teams, influencing industry standards and representing Microsoft on the IETF charter and European DMA Act • Launched Freshworks 360 — a unified omnichannel customer experience platform integrating sales, support, and marketingI’m passionate about building products that solve real-world problems and drive business impact. Outside of work, I’m a Quora Top Writer (2018), host a product podcast on Spotify, and write regularly on my product blog on Substack. CAT percentile - 99.62 | AIR 15, Mathematics Olympiad | Best outgoing sportsman (IIT Kharagpur) | Mr. Chaos (IIM Ahmedabad Culfest) | Represented Telangana at 61st Indian National Men's Squash Championship | Core Team Member, Springfest (IIT Kharagpur Culfest) | AIEEE state rank 26

Location

Bengaluru

AI stack

claude

codex

lovable

notion

openai

openclaw

Work experience

Senior Product Manager at Meesho, May 2026 - Present · 4 mos, Bengaluru, Karnataka, India, Leading fulfilment and logistics product initiatives focused on cost optimization, serviceability, and network scalability. Working on fulfilment decoupling, routing systems, and logistics platform capabilities across Meesho’s marketplace ecosystem.

Senior Product Manager at Eventbrite, Nov 2024 - Apr 2026 · 1 yr 6 mos, Bengaluru, Karnataka, India, Driving the strategy and management of authentication and authorization systems at Eventbrite, a leading global platform for live event ticketing. I ensure secure and seamless access for millions of monthly active users, including event creators and attendees, across mobile and web platforms. Focused on delivering scalable, user-centric security solutions that enable trust and reliability, while supporting the diverse needs of a worldwide audience engaging with live events.

Senior Product Manager at Microsoft, Jun 2021 - Sep 2023 · 2 yrs 4 mos, Prague, Czechia, Senior Product Manager | Microsoft Teams, Whiteboard, and Collaboration Tools • End-to-End Encryption & Interoperability: Led the implementation of end-to-end encryption in Teams messaging, serving as the Digital Markets Act message interoperability SPOC for Microsoft. Collaborated with IETF to set industry standards for internet protocols. AI-Driven Innovations: • Leveraged ChatGPT technology to enhance Microsoft Teams with features like chat and call summarization, delivering a transformative user experience. • Expanded smart replies and smart actions with contextual enhancements, including Viva Topics and document integrations, empowering users with actionable insights. • Hybrid Workplace Solutions: Designed a location detection system for Teams, integrating occupancy data to help facility teams optimize office real estate costs in hybrid workplace scenarios. • Bot and Service Optimization: Improved the reliability, performance, and scalability of bots and augmentation services, reducing costs while managing deployments for niche markets (EU, China, Government clouds). • Whiteboard Evolution: Led the UWP-to-WebView2 migration for a unified cross-device experience. Built Microsoft Whiteboard for Surface Hub, Teams devices, and Windows, enabling seamless collaboration for businesses and educational institutions.

Senior Product Manager at Innovaccer, Feb 2020 - Jun 2021 · 1 yr 5 mos, India,  Switched to micro service based cloud agnostic multi-tenant platform from a monolith, single tenant platform.  Scaled platform to meet the requirement of multiple value trajectories across Payers, Providers, Life Sciences, Patients and Care Managers  Increased scalability, reusability, and stability of platform Key role in every single customer deal and application built, third party integrations as platform formed the base of the product offering Built the platform services - Authentication, User access management, Audit, Log, Notification, E-Fax, Cloud telephony CTI, Email, SMS, USAT, Form and Chat services Built the unified patient portal on iOS and android mobile applications to improve patient engagement facilitating telemedicine, remote patient monitoring, bidirectional chat, appointment booking, patient data, medication alerts, prior authorization, insurance viability, copay, assessments, and health education.

Group Product Manager at ANAROCK CRM, Jul 2019 - Jan 2020 · 7 mos, Mumbai, Maharashtra, India, ● Created product team, leading campus and lateral recruitment building a web and mobile based CRM ● Built the CXO dashboards, call centre dashboard, CRM control panel, Inventory, sales app and site dig. ● Scaled the support and training team, implemented product marketing and engineering best practices Achieve growth in revenue and 3x improvement in CSAT by implementing a support portal and chat support

Education

Master of Business Administration (M.B.A), Marketing and Finance, Indian Institute of Management Ahmedabad

BTech(Hons) Mining Engineering, Mining engineering, Indian Institute of Technology, Kharagpur

Public links

youtube.com: https://youtube.com/@mathivathan

github: https://github.com/mathivathan

mathivathan.com: https://mathivathan.com/