---
title: "Mashud Karim Choudhury - Associate Operations Manager in Gurugram | Tal"
description: "Meet Mashud Karim Choudhury, Associate Operations Manager | Sales Operations | Process Optimization | Team Leadership | Client Success | Tableau | SQL | Power BI | WebEngage based in Gurugram."
image: "https://tal.club/meet/mashud-karim/share-image"
---

# Mashud Karim Choudhury on Tal

## Headline

Associate Operations Manager \| Sales Operations \| Process Optimization \| Team Leadership \| Client Success \| Tableau \| SQL \| Power BI \| WebEngage

## About

Results\-driven Operations & Analytics professional with 5\+ years of experience in sales operations, business analytics, and process optimisation\. MBA in Operations Management \| B\.Tech\. in Mechanical Engineering\. Proficient in Power BI, Excel, Mixpanel, WebEngage, and Google Analytics\. Proven ability to lead cross\-functional teams, optimise supply chains, and implement data\-driven solutions that boost revenue, efficiency, and customer satisfaction\.

## Location

Gurugram

## Work experience

Associate Operations Manager at TutorBin, Jan 2024 \- Present · 2 yrs 6 mos, Led website sales operations, managing a team of 10–12 executives and senior executives\. Monitored data daily and developed Tableau dashboards to take strategic decisions\. Collaborated closely with top management to achieve targeted outcomes\. Conducted training sessions for executives and senior executives\. Oversaw daily website operations, ensuring adherence to quality standards\. Reviewed client products regularly and communicated with the technical team to meet client expectations\.

Senior Operations at TutorBin, Mar 2022 \- Mar 2024 · 2 yrs 1 mo, Achieved a 20\-25% annual growth in client retention and acquisition, meeting company standards\. Managed EduTech operations, upholding quality and collaborating with Marketing, Supply, and Support teams for efficiency\. Analyzed data using Tableau, MS Excel, and Google Sheets to monitor performance and guide strategic decisions\. Led teams effectively, overseeing tasks and promoting a collaborative, productive environment\. Developed customer\-focused strategies to improve experiences for international students at all academic levels\. Played a key role in initiatives like Video Solutions, Refer and Earn, and Promo Codes, contributing to business growth\. Consistently met deadlines on operational and growth projects, creating new opportunities for the organization\.

Operations at TutorBin, Feb 2021 \- Feb 2022 · 1 yr 1 mo, Coordinated daily EduTech operations, ensuring efficient processes that support quality educational experiences\. Analyzed operational data to identify trends and implement data\-driven improvements, enhancing team productivity\. Led operations teams with effective task delegation, clear communication, and timely project completion\. Optimized processes and introduced new procedures to improve workflow and customer satisfaction for diverse student needs\. Contributed to growth initiatives, including launching Video Solutions and implementing Promo Codes, driving sustained business impact\. Ensured prompt completion of operational tasks, facilitating new opportunities and supporting long\-term business growth\.

Management Trainee at Dalmia Bharat Limited, May 2019 \- Jul 2019 · 3 mos, Silchar, India, Objectives 1\. Sub\-Dealer Expansion Strategy 2\. Position of Dalimia Cement in the market\. 3\. Competitors of Dalmia Cement in the market\. 4\. Market Share, Retail Volume and Price Distinction of Dalmia Cement along with other variety of cements\.

Mechanical Maintenance Trainee at Indian Oil Corp Limited, Jun 2017 \- Jul 2017 · 2 mos, Digboi, Assam, India, Trainee \- Mechanical Maintenance

Summer Intern at Robosapiens Technologies Pvt\. Ltd\., Jun 2016 \- Jul 2016 · 2 mos, Noida, Uttar Pradesh, India, Summer Trainee \- Automobile and IC Engine Design\.

## Education

Master of Business Administration \- MBA, Operation and Sales and Marketing, Assam \(Central\) University

BTech \- Bachelor of Technology, Mechanical Engineering, kaziranga university

[View the original profile](https://tal.club/meet/mashud-karim)

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