Mashud Karim Choudhury profile photo 1 on Tal

Mashud Karim Choudhury

Associate Operations Manager | Sales Operations | Process Optimization | Team Leadership | Client Success | Tableau | SQL | Power BI | WebEngage

Gurugram

6+ years of work experience

TutorBin
Jan 20242 yrs 6 mosPresent

Led website sales operations, managing a team of 10–12 executives and senior executives. Monitored data daily and developed Tableau dashboards to take strategic decisions. Collaborated closely with top management to achieve targeted outcomes. Conducted training sessions for executives and senior executives. Oversaw daily website operations, ensuring adherence to quality standards. Reviewed client products regularly and communicated with the technical team to meet client expectations.
TutorBin
Mar 20222 yrs 1 moMar 2024

Achieved a 20-25% annual growth in client retention and acquisition, meeting company standards. Managed EduTech operations, upholding quality and collaborating with Marketing, Supply, and Support teams for efficiency. Analyzed data using Tableau, MS Excel, and Google Sheets to monitor performance and guide strategic decisions. Led teams effectively, overseeing tasks and promoting a collaborative, productive environment. Developed customer-focused strategies to improve experiences for international students at all academic levels. Played a key role in initiatives like Video Solutions, Refer and Earn, and Promo Codes, contributing to business growth. Consistently met deadlines on operational and growth projects, creating new opportunities for the organization.
TutorBin
Feb 20211 yr 1 moFeb 2022

Coordinated daily EduTech operations, ensuring efficient processes that support quality educational experiences. Analyzed operational data to identify trends and implement data-driven improvements, enhancing team productivity. Led operations teams with effective task delegation, clear communication, and timely project completion. Optimized processes and introduced new procedures to improve workflow and customer satisfaction for diverse student needs. Contributed to growth initiatives, including launching Video Solutions and implementing Promo Codes, driving sustained business impact. Ensured prompt completion of operational tasks, facilitating new opportunities and supporting long-term business growth.
Dalmia Bharat Limited
May 20193 mosJul 2019

Silchar, India

Objectives 1. Sub-Dealer Expansion Strategy 2. Position of Dalimia Cement in the market. 3. Competitors of Dalmia Cement in the market. 4. Market Share, Retail Volume and Price Distinction of Dalmia Cement along with other variety of cements.
Indian Oil Corp Limited
Jun 20172 mosJul 2017

Digboi, Assam, India

Trainee - Mechanical Maintenance
Robosapiens Technologies Pvt. Ltd.
Jun 20162 mosJul 2016

Noida, Uttar Pradesh, India

Summer Trainee - Automobile and IC Engine Design.

Education

Assam (Central) University

Master of Business Administration - MBA, Operation and Sales and Marketing

Assam (Central) University

20182 yrs2020
kaziranga university

BTech - Bachelor of Technology, Mechanical Engineering

kaziranga university

20144 yrs2018

Join Mashud and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Mashud Karim Choudhury on Tal

Headline

Associate Operations Manager | Sales Operations | Process Optimization | Team Leadership | Client Success | Tableau | SQL | Power BI | WebEngage

About

Results-driven Operations & Analytics professional with 5+ years of experience in sales operations, business analytics, and process optimisation. MBA in Operations Management | B.Tech. in Mechanical Engineering. Proficient in Power BI, Excel, Mixpanel, WebEngage, and Google Analytics. Proven ability to lead cross-functional teams, optimise supply chains, and implement data-driven solutions that boost revenue, efficiency, and customer satisfaction.

Location

Gurugram

Work experience

Associate Operations Manager at TutorBin, Jan 2024 - Present · 2 yrs 6 mos, Led website sales operations, managing a team of 10–12 executives and senior executives. Monitored data daily and developed Tableau dashboards to take strategic decisions. Collaborated closely with top management to achieve targeted outcomes. Conducted training sessions for executives and senior executives. Oversaw daily website operations, ensuring adherence to quality standards. Reviewed client products regularly and communicated with the technical team to meet client expectations.

Senior Operations at TutorBin, Mar 2022 - Mar 2024 · 2 yrs 1 mo, Achieved a 20-25% annual growth in client retention and acquisition, meeting company standards. Managed EduTech operations, upholding quality and collaborating with Marketing, Supply, and Support teams for efficiency. Analyzed data using Tableau, MS Excel, and Google Sheets to monitor performance and guide strategic decisions. Led teams effectively, overseeing tasks and promoting a collaborative, productive environment. Developed customer-focused strategies to improve experiences for international students at all academic levels. Played a key role in initiatives like Video Solutions, Refer and Earn, and Promo Codes, contributing to business growth. Consistently met deadlines on operational and growth projects, creating new opportunities for the organization.

Operations at TutorBin, Feb 2021 - Feb 2022 · 1 yr 1 mo, Coordinated daily EduTech operations, ensuring efficient processes that support quality educational experiences. Analyzed operational data to identify trends and implement data-driven improvements, enhancing team productivity. Led operations teams with effective task delegation, clear communication, and timely project completion. Optimized processes and introduced new procedures to improve workflow and customer satisfaction for diverse student needs. Contributed to growth initiatives, including launching Video Solutions and implementing Promo Codes, driving sustained business impact. Ensured prompt completion of operational tasks, facilitating new opportunities and supporting long-term business growth.

Management Trainee at Dalmia Bharat Limited, May 2019 - Jul 2019 · 3 mos, Silchar, India, Objectives 1. Sub-Dealer Expansion Strategy 2. Position of Dalimia Cement in the market. 3. Competitors of Dalmia Cement in the market. 4. Market Share, Retail Volume and Price Distinction of Dalmia Cement along with other variety of cements.

Mechanical Maintenance Trainee at Indian Oil Corp Limited, Jun 2017 - Jul 2017 · 2 mos, Digboi, Assam, India, Trainee - Mechanical Maintenance

Summer Intern at Robosapiens Technologies Pvt. Ltd., Jun 2016 - Jul 2016 · 2 mos, Noida, Uttar Pradesh, India, Summer Trainee - Automobile and IC Engine Design.

Education

Master of Business Administration - MBA, Operation and Sales and Marketing, Assam (Central) University

BTech - Bachelor of Technology, Mechanical Engineering, kaziranga university