---
title: "Mary M. - System Analyst in Pune/Pimpri-Chinchwad Area | Tal"
description: "Meet Mary M., MBA FinTech | Banking & Financial Operations Analyst | UPI · Digital Payments · Reconciliations | Risk Controls · SLA Ops | Excel · Power BI · SQL based in Pune/Pimpri-Chinchwad Area."
image: "https://tal.club/meet/mary-m/share-image"
---

# Mary M\. on Tal

## Headline

MBA FinTech \| Banking & Financial Operations Analyst \| UPI · Digital Payments · Reconciliations \| Risk Controls · SLA Ops \| Excel · Power BI · SQL

## About

MBA in Financial Technology \(Grade A\) with 2\+ years of hands\-on experience in SLA\-driven operations, financial reconciliations, and process governance at enterprise scale\. Currently supporting global service operations at Hewlett Packard Enterprise \(via NetConnect Global\), where I manage 30\+ cases daily with a consistent 95% SLA compliance rate\. My work involves audit documentation, performance reporting, cross\-functional coordination, and building Excel and Power BI dashboards that track operational metrics and turnaround times\. Beyond my job, I led an independent research project titled "The Rise of UPI — Disrupting Wallets, Reshaping Banking and Driving the Future of Digital Payments in India" for SummitPath Consulting\. This gave me deep exposure to UPI transaction flows, digital banking reconciliations, regulatory compliance frameworks, and how payment ecosystems are reshaping financial inclusion in India\. What I bring to a banking or fintech operations role: ✅ Financial reconciliations and SLA\-driven process execution ✅ Audit documentation and risk control awareness ✅ Data reporting using Excel and Power BI ✅ Understanding of UPI, digital payments and banking operations ✅ Strong cross\-functional communication across global teams Recognized with the "Ode of Appreciation" award at HPE in 2025 for consistent performance and collaborative work ethic\. I am actively seeking Banking Operations Analyst or Financial Operations roles at private banks and fintech companies where I can contribute immediately, grow fast, and build a long\-term career in finance\. 📍 Based in Pune \| Open to Pune & Mumbai

## Location

Pune/Pimpri\-Chinchwad Area

## Work experience

System Analyst at Hewlett Packard Enterprise, Dec 2023 \- Present · 2 yrs 7 mos, Pune District, Maharashtra, India, Supporting HPE's global enterprise service operations across US, Europe, and Asia regions, with a focus on operational accuracy, SLA governance, and daily case reconciliations\. Key contributions: Managed 30\+ service cases daily, consistently maintaining 95% SLA compliance by verifying timelines, flagging mismatches, and following up on delayed or pending cases Performed daily reconciliations — cross\-checking case data against system records, identifying discrepancies, and ensuring data accuracy across operational workflows Coordinated with field engineers across multiple countries, logistics partners \(UPS, FedEx\), internal HPE regional teams, and enterprise clients directly via email, calls, Salesforce, and Microsoft Teams to ensure timely case resolution and service delivery Monitored and interpreted Excel and Power BI dashboards tracking SLA metrics, turnaround times, and operational performance indicators Communicated directly with enterprise clients and internal teams to manage case updates, escalations, and resolution timelines Recognised with the "Ode of Appreciation" award \(Mar 2025, NetConnect Global\) for consistent performance and collaborative work ethic

Business Operations Analyst at Hewlett Packard Enterprise \(via NetConnect Global\), Dec 2023 \- Present · 2 yrs 7 mos, Sustained 95% SLA compliance across 30\+ daily operational cases spanning US, Europe, and Asia by implementing proactive discrepancy tracking and escalation protocols — directly reducing breach risk and client escalations\. Engineered Excel and Power BI dashboards consolidating multi\-region SLA data, turnaround times, and KPIs; enabled leadership to identify performance gaps 40% faster and make data\-backed resourcing decisions\. Conducted root\-cause analysis on recurring workflow inefficiencies using structured gap analysis; proposed corrective actions adopted across teams, resulting in measurable improvement in case resolution timelines\. Executed daily financial and operational reconciliations — cross\-validated case data against system records, identified discrepancies early, and ensured 100% data integrity across operational workflows\. Produced governance\-ready audit documentation and compliance performance reports reviewed by regional leadership across 3 global markets\. Awarded Ode of Appreciation \(Mar 2025, NetConnect Global\) — recognised among top performers for operational excellence, accuracy, and enterprise\-wide collaborative impact\.

FinTech Research Analyst MBA Capstone Project at QOLLABB, Jan 2025 \- Mar 2025 · 3 mos, Pune District, Maharashtra, India, Conducted independent research on UPI adoption, digital payment trends, and banking operations transformation in India\. Included primary research through direct user interviews and delivered a structured analytical report with strategic recommendations\. 📄 Certified by Qollabb / SummitPath Consulting

Data Research Analyst at QOLLABB / SummitPath Consulting, Jan 2025 \- Mar 2025 · 3 mos, Designed and executed a structured research framework analysing UPI transaction trends, merchant adoption rates, and financial inclusion metrics across urban and rural India using NPCI public datasets and primary interview data\. Built SQL\-driven data queries to segment and analyse user adoption patterns across demographics; surfaced insights that informed strategic recommendations for digital banking product redesign\. Delivered a certified analytical report \(SummitPath Consulting\) with actionable recommendations adopted as part of MBA capstone evaluation — findings demonstrated UPI’s structural impact on bank revenue models\.

Operations & Finance Support \(Early\-stage Startup\) at Arohi Software, Jul 2021 \- Nov 2023 · 2 yrs 5 mos, Pune District, Maharashtra, India, Supported the day\-to\-day operations and business functions of an early\-stage software startup, gaining hands\-on exposure to financial tracking, client management, and business operations\. Tracked payments and fee collections manually, maintaining accurate records of incoming funds and outstanding balances Handled basic expense tracking and budget visibility for the founder, building early familiarity with financial record\-keeping Managed end\-to\-end client and student onboarding, coordinating documentation and ensuring smooth enrollment processes Supported social media marketing activities contributing to lead generation and brand visibility Designed the company logo which continues to be used today

Financial Analyst at Arohi Software, Jul 2021 \- Nov 2023 · 2 yrs 5 mos, Owned end\-to\-end financial tracking — monitored payment collections, outstanding balances, and budget visibility for the founder, reducing financial blind spots and improving cash flow visibility\. Streamlined client onboarding documentation workflow, cutting processing time and ensuring zero compliance gaps across enrollments\.

## Education

Master's degree, Financial Technology \(FinTech\) — Banking, Payments & Risk, DR\. D\. Y\. Patil Vidyapeeth \(DPU\)

Bachelor of Commerce \- BCom, Banking and Finance and Insurance, Savitribai Phule Pune University

[View the original profile](https://tal.club/meet/mary-m)

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