Headline

Lead Customer Success Manager (APAC) | Building Executive Relationships & Strategic Partnerships | Driving Customer Growth, Retention & Expansion | Creating Meaningful Connections & Measurable Impact

About

As Lead Customer Success Manager (APAC) at meetmagic, I connect senior executives and technology partners through meaningful conversations that create real business opportunities. With 7+ years across Customer Success, customer solutions and service, I focus on executive relationships, customer growth and strategic engagement. I believe the right handpicked connection can create an unexpected opportunity, a meaningful conversation, a little magic, and sometimes the serendipity that leads to lasting impact. Always open to connecting with CEOs, founders and senior leaders who value meaningful relationships and new possibilities.

Location

India

AI stack

gemini

manus

notion

openai

ChatGPT

ChatGPT Images

Work experience

Lead Customer Success Manager at meetmagic.org, Aug 2026 - Oct 2026 · 3 mos, India, In my role at meetmagic, I focus on maximizing customer engagement and fostering long-term relationships with senior executives across APAC. By ensuring effective use of meeting credits and facilitating valuable connections, I help customers achieve their business objectives while enhancing their overall experience with our platform. My efforts contribute to customer retention and expansion opportunities, ultimately driving commercial growth.

Customer Solutions Analyst at ZoomInfo, Nov 2023 - May 2026 · 2 yrs 7 mos, Chennai, • Managed customer relationships across ZoomInfo Sales, Marketing, Engage, Copilot, and GTM Studio platforms, serving as a trusted advisor throughout the customer lifecycle. • Conducted product demonstrations, onboarding sessions, and customer training to drive product adoption and maximize platform value. • Partnered with customers to understand business objectives and optimize platform utilization across sales, marketing, and revenue operations teams. • Identified upselling and cross-selling opportunities through inbound customer engagements, supporting subscription growth and renewals. • Collaborated with Account Executives, Customer Success Managers, Product, Engineering, and Support teams to deliver successful customer outcomes. • Assisted customers with the implementation, configuration, and optimization of ZoomInfo solutions to align with business requirements. • Supported CRM integrations with Salesforce, HubSpot, Microsoft Dynamics, and other platforms to improve workflow efficiency and data synchronization. • Guided customers in leveraging AI-powered capabilities within ZoomInfo Copilot and GTM Studio to enhance sales productivity and automation. • Provided Level 1 and Level 2 troubleshooting support, resolving product, integration, and configuration-related issues while managing escalations. • Monitored customer health, adoption metrics, and platform usage trends to improve retention and customer satisfaction. • Conducted customer success reviews focused on business outcomes, feature adoption, and growth opportunities. • Gathered customer feedback and enhancement requests, partnering with Product teams to improve platform functionality. • Contributed to customer retention, account growth, subscription renewals, and long-term customer value through consultative engagement.

Customer Service Associate at Guardian Life, Feb 2021 - Nov 2023 · 2 yrs 10 mos, Chennai, Tamil Nadu, India, • Provided primary customer support to external customers. • Improved customer satisfaction ratings by addressing issues and fostering timely resolution. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Achieved high satisfaction rating through proactive one-mail resolutions of customer issues. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Responded to customer requests for services, products, and benefit information. • Cultivated customer loyalty, promoted repeat business, and improved sales. • Offered advice and assistance to customers, paying attention to special needs or wants. • Quickly adapted training plans for client needs, keeping timelines, products, and desires in mind. • Mentored new hires, resulting in stronger staff development and increased productivity. • Tracked attendance and progress against goals for each participant.

Process Associate at BDO in India, Sep 2017 - Apr 2018 · 8 mos, Chennai, Tamil Nadu, India, ● 8 months of experience in cold calling. ● Worked in multiple pilot batch profiles like Sales, Australian Financial Services & Investment Property. ● Trained colleagues in sales and call etiquettes ● Managed call flow and responded to requirements of customers. ● Evaluated customers on sales leads. ● Pre-sale relationship management. ● Handling escalations on multiple profiles. ● Provided accent modification training for colleagues.

Senior Technical Support Executive at HGS - Hinduja Global Solutions, Aug 2015 - Dec 2016 · 1 yr 5 mos, Bengaluru Area, India, ● 1 year 4 months of technical support experience. ● Managed call flow and responded to technical support needs of customers. ● Evaluated and responded to incoming calls and Email requests for technical support assistance. ● Identified and solved technical issues with a variety of diagnostic tools. ● Provided on-call support for critical issues. ● Defined and documented technical best practices. ● Reviewed technical documentation and procedures. ● Trained new joiners for technical support during their On Job Training period

Education

Bachelor of Business Administration - BBA, Finance and Financial Management Services, bangalore university

Bachelor of Business Administration - BBA, Finance, General, bangalore university