---
title: "Mary Jasmine J - Credit assessment officer in Bengaluru | Tal"
description: "Meet Mary Jasmine J, Senior Credit Assessment Officer | Credit Risk Analyst | Loan Underwriting | Financial Analysis | Portfolio Risk Management based in Bengaluru. AI stack includes gemini and Canva Magic Studio."
image: "https://tal.club/meet/mary-jasmine-joseph/share-image"
---

# Mary Jasmine J on Tal

## Headline

Senior Credit Assessment Officer \| Credit Risk Analyst \| Loan Underwriting \| Financial Analysis \| Portfolio Risk Management

## Location

Bengaluru

## AI stack

gemini

Canva Magic Studio

## Work experience

Credit assessment officer at ANZ, Dec 2019 \- Jan 2026 · 6 y 1 mo, Bengaluru, Karnataka, India

Assistant Manager at Concentrix, Mar 2017 \- Sep 2019 · 2 yrs 7 mos, Karnataka, India

Customer Service Team Lead at Quikr, Mar 2016 \- Mar 2017 · 1 yr 1 mo, Bengaluru, Karnataka, India

Process Manager at Quikr India Pty Ltd, Dec 2015 \- Mar 2017 · 1 yr 4 mos, Quikr is widely known as India’s no\. 1 online classifieds platform, Doorstep process is all about a new way to buy and sell pre\-owned items\. Quikr Doorstep offers you the ease of transacting within your city across Sectors\. Key Responsibilities · Project Escalation volume based upon historical data or top\-down forecast\. · Determine staffing needs to meet your Service Level goals\. · Managing Customer escalation from different channels – Inbound, Email & Social\. · Improving First call resolution on emails\. · Closing Loopholes within the Teams \(Agent feedback, Highlighting Process gaps\) · Rolling out “Squat Team” for inbound team and ensure on call resolution\. · Customer Appreciation tracker & implementing new call structure\. Increasing Value · Minimize risk associated with poor customer service\. · Reduce service costs and associated overheads\. · Minimize in\-house staff costs\. · Protect your business with a disaster back\-up service plan\. Implementation of Customer Rating · Feedback from customer on missed call number\. · Out call customer to close negative feedback\.

Team Leader at Firstsource Solutions Limited, May 2009 \- Dec 2015 · 6 yrs 8 mos, Greater Bengaluru Area

## Education

Bachelor of Arts, Economics, bangalore university

Bachelor’s Degree, Gulabi’s Girls High School

[View the original profile](https://tal.club/meet/mary-jasmine-joseph)

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