Mary Jasmine J
Senior Credit Assessment Officer | Credit Risk Analyst | Loan Underwriting | Financial Analysis | Portfolio Risk Management
Bengaluru
16+ years of work experience
Dec 20196 y 1 moJan 2026
Bengaluru, Karnataka, India
Mar 20172 yrs 7 mosSep 2019
Karnataka, India
Mar 20161 yr 1 moMar 2017
Bengaluru, Karnataka, India
Dec 20151 yr 4 mosMar 2017
Quikr is widely known as India’s no. 1 online classifieds platform, Doorstep process is all about a new way to buy and sell pre-owned items. Quikr Doorstep offers you the ease of transacting within your city across Sectors.
Key Responsibilities
· Project Escalation volume based upon historical data or top-down forecast.
· Determine staffing needs to meet your Service Level goals.
· Managing Customer escalation from different channels – Inbound, Email & Social.
· Improving First call resolution on emails.
· Closing Loopholes within the Teams (Agent feedback, Highlighting Process gaps)
· Rolling out “Squat Team” for inbound team and ensure on call resolution.
· Customer Appreciation tracker & implementing new call structure.
Increasing Value
· Minimize risk associated with poor customer service.
· Reduce service costs and associated overheads.
· Minimize in-house staff costs.
· Protect your business with a disaster back-up service plan.
Implementation of Customer Rating
· Feedback from customer on missed call number.
· Out call customer to close negative feedback.
May 20096 yrs 8 mosDec 2015
Greater Bengaluru Area
Mary’s AI Stack
Education
Bachelor of Arts, Economics
bangalore university
Bachelor’s Degree
Gulabi’s Girls High School
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