Marri Sweta profile photo 1 on Tal

Marri Sweta

Global Payments Client Support Manager

Bengaluru

9+ years of work experience

StoneX Group Inc.
Jan 20251 yr 9 mosPresent

Hybrid

StoneX Group Inc.
Jan 20223 yrs 1 moJan 2025

Hybrid

1)Part of the global Client Services team for cross-border global payments team and collaborate with the Operations and Production support team in the Global Payments Business to help provide clients with accurate and timely support. 2)Provide Clients with day-to-day support, manage complex investigations escalate, and engage appropriate global team members to determine and arrive at resolutions. 3)Assistance with integration of IT systems (API, FIX, customized solutions, inhouse platforms) 4)Develop strong product knowledge and work with the global client services team to document and build the internal knowledge base. 5) Monitoring Azure tickets with the production team to ensure client technical problems are solved. 6) UAT Testing and providing sign off for new features and Enhancement for our internal platforms like CSI and StoneX payments
StoneX Group Inc.
Feb 20211 yrJan 2022

India

Thomson Reuters
Apr 20191 yr 8 mosNov 2020

Banglore

Interpret and analyze the Financial market requirements and provide right resolutions and workarounds in specific situations by using Refinitiv Products like Eikon and Datascope Ability to speak to our clients intelligently and use critical reasoning skills to identify the problem and solution quickly. Maintain a log of queries and follow inquiries through to resolution and close the ticket when completely resolved in Salesforce Coordinating with various Refinitiv departments (Technical Support, Content, entitlements, feed support, sales, training) and Account Managers to resolve client questions/problems. Worked as Queue Manager handling distribution of the cases, Resolution Checks, and Email Inbound Activity Handling escalation cases and mentoring colleagues
Simplilearn
Aug 20188 mosMar 2019

banglore

• New Customer Acquisition & Account Development • Conversion of leads received through various marketing channels • Achieve revenue targets in line with team/organizational objectives • Customer Relationship Management and Key Account Management • Generation of leads from LinkedIn
EY
Apr 20162 yrs 1 moApr 2018

Greater Delhi Area

Associate Analyst (Risk Management) at Ernst & Young • Validate the requirements for the conflicts check with the engagement teams requesting the check, covering issues such as transactional, relational, advocacy and commercial considerations • Prepare a well thought out analysis of the issues identified in the conflict check requests along with results and present them to engagement teams • Communicate with the engagement teams regarding the firm’s need for complete and accurate client and related parties information and the need to initiate the conflict check process based on service offerings • Analyze the conflict results and summarize its content for engagement team review • Work with members of the Global conflicts network and other senior Risk Management leaders to resolve potential conflicts issues relating to cross-border engagements • Review and analyze conflicts results to determine if engagements highlighted as a conflict require additional review • Involved in user acceptance testing (UAT) and training processes • Facilitate monthly meetings to document requirement, communicate process changes and explore potential solutions

Marri’s AI Stack

claude
claude
meta
meta
notebooklm
notebooklm
ChatGPT
ChatGPT
Gamma
Gamma
Microsoft Copilot
Microsoft Copilot

Education

Asia Pacific Institute Of Management

Masters, Marketing and Operations

Asia Pacific Institute Of Management

20142 yrs2016

Bachelor of Technology - BTech, ECE

Gandhi Academy of Technology and Engineering (GATE), Berhampur

20094 yrs2013

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Headline

Global Payments Client Support Manager

About

Enthusiastic and Goal Oriented Client service specialist with wide-spread transferable skills in Management and Operations. Exceptional ability to connect with people to understand their wants, needs, desires and Analyzing data to drive high Performance, Best Quality, and Client Satisfaction. Have Coordinated with Frontline and backend teams across the enterprise to deliver successful business results and growth

Location

Bengaluru

AI stack

claude

meta

notebooklm

ChatGPT

Gamma

Microsoft Copilot

Work experience

Client Support Manager at StoneX Group Inc., Jan 2025 - Present · 1 yr 9 mos, Hybrid

Client Support Specialist at StoneX Group Inc., Jan 2022 - Jan 2025 · 3 yrs 1 mo, Hybrid, 1)Part of the global Client Services team for cross-border global payments team and collaborate with the Operations and Production support team in the Global Payments Business to help provide clients with accurate and timely support. 2)Provide Clients with day-to-day support, manage complex investigations escalate, and engage appropriate global team members to determine and arrive at resolutions. 3)Assistance with integration of IT systems (API, FIX, customized solutions, inhouse platforms) 4)Develop strong product knowledge and work with the global client services team to document and build the internal knowledge base. 5) Monitoring Azure tickets with the production team to ensure client technical problems are solved. 6) UAT Testing and providing sign off for new features and Enhancement for our internal platforms like CSI and StoneX payments

Associate Consultant at StoneX Group Inc., Feb 2021 - Jan 2022 · 1 yr, India

Client support analyst - Financial & Risk Management at Thomson Reuters, Apr 2019 - Nov 2020 · 1 yr 8 mos, Banglore, Interpret and analyze the Financial market requirements and provide right resolutions and workarounds in specific situations by using Refinitiv Products like Eikon and Datascope Ability to speak to our clients intelligently and use critical reasoning skills to identify the problem and solution quickly. Maintain a log of queries and follow inquiries through to resolution and close the ticket when completely resolved in Salesforce Coordinating with various Refinitiv departments (Technical Support, Content, entitlements, feed support, sales, training) and Account Managers to resolve client questions/problems. Worked as Queue Manager handling distribution of the cases, Resolution Checks, and Email Inbound Activity Handling escalation cases and mentoring colleagues

Inside Sales Account Manager at Simplilearn, Aug 2018 - Mar 2019 · 8 mos, banglore, • New Customer Acquisition & Account Development • Conversion of leads received through various marketing channels • Achieve revenue targets in line with team/organizational objectives • Customer Relationship Management and Key Account Management • Generation of leads from LinkedIn

Associate Analyst at EY, Apr 2016 - Apr 2018 · 2 yrs 1 mo, Greater Delhi Area, Associate Analyst (Risk Management) at Ernst & Young • Validate the requirements for the conflicts check with the engagement teams requesting the check, covering issues such as transactional, relational, advocacy and commercial considerations • Prepare a well thought out analysis of the issues identified in the conflict check requests along with results and present them to engagement teams • Communicate with the engagement teams regarding the firm’s need for complete and accurate client and related parties information and the need to initiate the conflict check process based on service offerings • Analyze the conflict results and summarize its content for engagement team review • Work with members of the Global conflicts network and other senior Risk Management leaders to resolve potential conflicts issues relating to cross-border engagements • Review and analyze conflicts results to determine if engagements highlighted as a conflict require additional review • Involved in user acceptance testing (UAT) and training processes • Facilitate monthly meetings to document requirement, communicate process changes and explore potential solutions

Education

Masters, Marketing and Operations, Asia Pacific Institute Of Management

Bachelor of Technology - BTech, ECE, Gandhi Academy of Technology and Engineering (GATE), Berhampur