Maqsood Nawaz profile photo 1 on Tal

Maqsood Nawaz

Product support specialist-

Greater Bengaluru Area

7+ years of work experience

USEReady
Sep 20224 yrs 2 mosPresent

Bengaluru, Karnataka, India

Sphera
Aug 20197 yrs 3 mosPresent

Bangalore

Jun 20241 yr 7 mosDec 2025

• Provided technical and service desk support for SaaS healthcare applications through remote support and screen-sharing tools • Logged, prioritized, monitored and resolved application and technical support tickets within defined SLA timelines • Troubleshot application issues, access-related problems and technical incidents, escalating complex issues when required • Investigated incidents, replicated issues and performed root cause analysis to support timely resolution • Coordinated with Development, QA and Professional Services teams for incident resolution and defect validation • Performed application testing during preventive maintenance, fixes and release cycles • Maintained accurate support documentation and followed established service desk processes
- NowPresent

Maqsood’s AI Stack

openai
openai

Education

bangalore university

Bachelor of Computer Applications, Computer Programming, Specific Applications

bangalore university

20112011

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Maqsood Nawaz on Tal

Headline

Product support specialist-

Location

Greater Bengaluru Area

AI stack

openai

Work experience

Senior Software Engineer at USEReady, Sep 2022 - Present · 4 yrs 2 mos, Bengaluru, Karnataka, India

Technical Specialist II at Sphera, Aug 2019 - Present · 7 yrs 3 mos, Bangalore

Support Specialist at Deliver Health Solutions, Jun 2024 - Dec 2025 · 1 yr 7 mos, • Provided technical and service desk support for SaaS healthcare applications through remote support and screen-sharing tools • Logged, prioritized, monitored and resolved application and technical support tickets within defined SLA timelines • Troubleshot application issues, access-related problems and technical incidents, escalating complex issues when required • Investigated incidents, replicated issues and performed root cause analysis to support timely resolution • Coordinated with Development, QA and Professional Services teams for incident resolution and defect validation • Performed application testing during preventive maintenance, fixes and release cycles • Maintained accurate support documentation and followed established service desk processes

Technical Service Engineer at Altisource Business Solutions

Education

Bachelor of Computer Applications, Computer Programming, Specific Applications, bangalore university