Headline

Attended Guru Gobind Singh Indraprastha University

Location

Delhi

Work experience

Customer Service Associate at Amazon Business India, Jul 2025 - Mar 2026 · 9 mos, Remote, Assisted customers through calls, chats, and emails by resolving issues related to orders, returns, refunds, deliveries, and account management. Provided accurate information and solutions while following Amazon policies and quality guidelines. Maintained professionalism, empathy, and clear communication to enhance customer experience. Documented customer interactions and updated system records accurately. Worked towards meeting performance metrics such as quality, productivity, and customer satisfaction. Collaborated with internal teams when required to ensure timely issue resolution

Human Resources Intern at LERNX HIRING OCT2024_AK, Mar 2025 - May 2025 · 3 mos, India

Human Resources Intern at Heleum, Mar 2025 - May 2025 · 3 mos, Remote

Internship at Pawzzitive Welfare Foundation, Aug 2022 - Sep 2022 · 2 mos, Remote

Education

Master of Business Administration - MBA, Finance, General, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

12th, Business/Commerce, General, Mount abu public school